Hybrid work at Intuit: blending the best of in-person collaboration and the flexibility of virtual work. Learn more.

Manager 3, SRE Software Engineering (Site Reliability Engineering)

Category Software Engineering Location Atlanta, Georgia; New York, New York Job ID 2024-57305

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

We're looking for an Engineering Leader who will lead our Site Reliability Engineering Team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our application used by both internal engineers and external customers. You will collaborate with cross-functional teams to design, implement, and maintain systems that are robust and resilient. You will be responsible for driving a cultural change of operational excellence across the organization.

We are looking for experienced leaders who have a background that includes deep technical experience grounded in previous years of hand-on development in high scale, highly available systems that achieved outstanding levels of operational excellence and who has taken those learnings and applied them at scale in their organization.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta, GA or New York, New York offices two or more days per week.

Responsibilities

Drive a mindset of operational excellence across the Mailchimp Engineering organization
Design and implement strategies for site reliability operations, including automation, monitoring, and maintenance processes
Coach and develop engineers responsible for site reliability and performance
Stay up-to-date with industry trends and emerging technologies to drive continuous improvement
Coordinate with cross-functional teams, including engineering, operations, support, and product teams to ensure the reliability and consistency of our services
Collaborate with other operational excellence teams across Intuit on shared best practices and learnings
Provide technical guidance and mentorship to team members and stakeholders

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or a related ﬁeld, or equivalent experience
8+ years of experience in Site Reliability Management, with 3+ years in a management role
Proven track record of managing teams of engineers and developing strategies for site reliability and performance operations
Excellent communication skills and ability to lead cross-functional teams and stakeholders
Proactive and results-driven attitude, with a passion for building reliable, scalable, and performant systems
Proﬁciency in programming languages such as PHP, Go, Python and Java
Strong understanding of Linux/Unix systems and network protocols
Experience with cloud platforms such as AWS and/or Google Cloud
Expertise in containerization and orchestration technologies like Docker and Kubernetes
Proﬁcient in using monitoring and observability tools (e.g., Prometheus, Grafana, Splunk)
Experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI, Github Actions, etc)
Knowledge of database management systems (SQL and MySQL) and caching technologies
Familiarity with infrastructure as code (IaC) and conﬁguration management tools (e.g., Terraform, Puppet)

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $228,500 - $309,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Career Path

Mobility plays an important role for our engineering community. In addition to vertical growth, our teams offer lateral growth opportunities. Whether it’s working on a different tech stack or product, Intuit will help you get to the next step in your career.