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Principal Technical Program Manager (Mailchimp)
Location(s): Atlanta, Georgia; Mountain View, California; New York, New YorkCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.
Come join Mailchimp in the Product Development Operations team, as a Principal Technical Program Manager. This role is responsible for accelerating delivery of complex programs across the platform as well as partnering with our large customers.
We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high-visibility high-impact programs end-to-end to deliver business results.
Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Mountain View, CA, Atlanta, GA, or New York, New York offices two or more days per week.
Qualifications
- 10+ years of Program Management experience, including 8 or more years leading multiple complex technology-focused programs
- Demonstrated ability to think end-to-end, lead long term programs and manage multiple programs simultaneously within a large portfolio.
- Excellent leadership and interpersonal skills. Demonstrated ability to work in a complex & matrixed environment with the ability to influence at all levels.
- Outstanding communication skills appropriate for executive-level audiences. Ability to communicate goals of programs, relationship to business goals in a succinct and easy to digest manner.
- Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.
- Degree in engineering, computer science, information systems or equivalent experience.
- Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with
Responsibilities
Overall:
- Thrive in establishing order and clarity amongst ambiguity and chaos
- Work well with others when conflicts arise, with ability to influence others to work towards desired outcomes
- Anticipate, recognize, and work through resistance or setbacks independently
Portfolio:
- Strong strategic partnership with Engineering, Product Leaders &Customers to deliver amazing customer innovations with velocity and provide technical guidance and focus across an organization
- Ability to quickly come up to speed and scale large portfolio of high priority deliverables independently
- Understand the product and technology landscape and connect the dots across various programs within a portfolio to simplify the ‘why/what/how’
- Ability to implement durable program structure across portfolio, simplifying processes enabling the org to operate smoothly
- Partner with the Senior Leadership Team to unblock/guide program teams’ delivery
- Manage risks, issues, and escalations
- Strong communication skills providing portfolio progress to Senior Leaders
Program:
- Flexibility to go deep when needed, applying repeatable program structure, executional rigor, and operational cadence to bring together complex, cross-organizational teams
- Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch
- Collaborate with key stakeholders in executive teams, product management & engineering, and various cross-functional teams to effectively drive towards program outcomes
- Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure. Communicate results clearly and in actionable form. Effectively balance business needs versus technical constraints
- Communicate progress across the organization and at all levels; includes program status, risks, dependencies and change control
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $200,000 - $270,500, Bay Area California $204,000 - 276,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
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Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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