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Senior Benefits Program Manager
Location(s): Atlanta, Georgia; Mountain View, California; San Diego, California; Plano, TexasCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Global Benefits Offerings team develops the strategic framework and leads the selection of meaningful benefits that support Intuit’s global workforce with the aim to provide a seamless and delightful experience that supports employee’s overall wellbeing and enables them to do the best work of their lives. To further help deliver on this mission, and prepare our team for Intuit’s future growth, we are seeking an experienced and driven program manager to serve our family care and wellbeing programs.
This role is an exciting opportunity to manage current and new global benefit program initiatives that shape Intuit’s benefit programs, plan design, and program performance in seven countries. In this role, you will research programs, analyze data, and create strategic proposals that synthesize into the broader family care and wellbeing benefit strategy. You will also collaborate with multiple internal benefit program managers, leaders, and stakeholders - and external consultants and third-party vendors - to probe employee needs and evaluate program utilization metrics, benchmarking data, and vendor performance to hold vendors accountable, execute on our strategy, and deliver results. To be successful in this role, you will need strong skills in benefit program management, subject matter expertise in vendor management, critical thinking and analytical capabilities, proven project management skills, a strong sense of ownership, and a broad communication skillset.
The Senior Program Manager for Intuit’s Family Care and Wellbeing Global Benefit Programs is a member of our People and Places team and reports to the Senior Manager/Practice Leader for Intuit’s Global Mental Health, Wellbeing, and Family Care Benefits. This role will help develop and implement strategies for world-class family care and wellbeing benefits and is an ideal opportunity for a creative, collaborative, and curious self-starter, with a strong skillset in building relationships across multiple stakeholder groups. The aim is to leverage data, understand the market/ecosystem, and strive for innovation to tell the end-to-end "benefits design story" and develop a holistic program strategy, while also improving vendor accountability and creating a delightful employee experience.
Qualifications
- Bachelor’s degree in relevant field (i.e., Business Administration, Human Resources, Industrial / Organizational Psychology, Data Science/Analytics, Health Program Statistics, Industrial Engineering); master's degree preferred.
- 8-10 years medium-to-large employer experience (10,000+ employees/covered lives) working in benefit program design, program operations, or population health management with a preference for family care, mental health, or wellbeing experience.
- 3-5 years of demonstrated project management with preferred end-to-end experience selecting and launching programs and a proven ability to drive projects to successful implementation.
- Excellent writing, verbal, and presentation skills, with pragmatic abilities to develop workable solutions, manage multiple initiatives simultaneously, prioritize workloads, and meet deadlines.
- Strong data analytic and critical thinking skills combined with the ability to synthesize information into a set of solutions or strategies that solve a problem or improve the product.
- Internally driven and able to work autonomously in ambiguous circumstances in a matrixed, multi-stakeholder organization.
- Strong business judgment and bias for action that translates to common-sense approaches to leverage data, write effectively, and “tell the story” with the ultimate goal of delivering high quality and impactful results for the customer.
Responsibilities
Major responsibilities include:
Global Family Care Benefit Strategy
- Ongoing assessment of Intuit offerings and policies inclusive of contract review, benchmarking, performance data, member experience, outcomes, etc.
- Discover and define a global minimum standard and strategic program design based on gaps, global equity, employee feedback, and cultural/social considerations.
- Initiate review for information cadence to determine RFP, programmatic recommendations, and change management strategy to mitigate gaps, create equity, and enhance family care benefits.
formal paper and, based on approval, deprecation and launch of programs.
- Partner with employees and key stakeholders/team members across Intuit to earn trust and establish mechanisms (such as an Advisory Board) for strong lines of communication and inclusion.
- Support communication strategies to increase awareness, enhance engagement, and hold vendors accountable for tracking results.
- Collaborate with consultants and internal Intuit teams to monitor and respond to feedback, benchmarking, trends, innovative market disruptors, and the vendor landscape.
Employee Resource Group (ERG) community engagement and global activity monitoring
- Support benefit-focused requests from the ERG communities.
- Monitor global activity within the mental health, wellbeing, and family care space.
- Build trust and establish that the benefit team is a supportive and valuable SME.
Wellbeing and Mental Health
- Support RFI/RFP processes and development of strategic proposals and documents for mental health and wellbeing programs.
Strategic Vendor Management function (in partnership with Global Benefits Delivery team)
- Analyze and strategically respond to vendor reporting, internal HRC or WTW trending and feedback, voice of employee anecdotes and formal surveys and coordinate with vendors to implement.
- Perform due diligence on vendor performance guarantees, member experience, escalations, and gaps in care.
- Establish a cadence of meetings and coordinate annual and quarterly broader stakeholder inclusive report outs.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $182,000-246,500, Southern California $161,000-218,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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