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Job Details
2024-53284 -

Senior Benefits Program Manager

Location(s): San Diego, California; Mountain View, California
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People. Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent, and org capabilities.

Come join Intuit as part of our People team as a Senior Benefits Program Manager. Reporting into the Senior Manager, Global Benefits Delivery, you will manage the benefits administration systems and other benefit program offerings. The position is based in the US.

This role is vital in ensuring we provide a best-in-class benefits delivery experience to our employees. Putting the employee first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.

Qualifications

  • Bachelor’s degree in human resources or related field, or equivalent working experience.
  • Minimum 5 years of experience in benefits administration systems on a global basis and vendor management experience, preferably in mid to large-sized organization. Workday experience preferred and experience with HRIS implementation is a plus.
  • Exceptional organizational and project management skills to design workable solutions, manage multiple initiatives and deadlines simultaneously and drive projects to successful implementation.
  • Deep analytical skills, ability to interpret and present data effectively and tracking program metrics.
  • Ability to work with a high degree of autonomy through ambiguous circumstances.
  • Strong business judgment and a practical, common-sense approach to getting things done.
  • Successful record of building operational processes and procedures with a focus on continuously improving programs.
  • Excellent communications skills, with the ability to interface and work effectively with all levels of the organization, vendors, and employees.
  • Advanced knowledge in HRIS software, Microsoft Office suite, and other relevant tools.
  • Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time-off and wellbeing benefits.
  • Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.

Responsibilities

  • Benefits administration system management – Ensure systems are accurate and aligned with Intuit’s policies and compliance requirements. Troubleshoot issues, audit reports, collaborate with benefit administration providers, third-party administrators and resolve any service-related issues. Build effective vendor management activities such as regularly scheduled vendor partner meetings to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
  • Lead RFP for non-US benefits administration system.
  • Project management – Effectively plan and manage system implementations/enhancements/integration projects, including Annual Enrollment. Ensure projects are delivered within scope, budget, and timeline. Effectively manage multiple, complex projects and deadlines, collaborate with internal and external teams. Oversee testing and deployment of system changes to ensure a smooth transition.
  • Process & service improvement – Continuously assess and optimize benefits administration processes to enhance efficiency and user experience. Propose and implement improvements in collaboration with relevant stakeholders. Negotiate to ensure cost-effectiveness and high-quality service delivery.
  • Reporting and analytics – generate regular reports and analytics from the benefits administration system to support decision-making, and track enrollment trends.
  • Partner with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.
  • Deep knowledge in 401(K), non-qualified deferred compensation plan, FSA and HSA administration and audit activities.
  • Resolve complex issues including identify the issues, perform thorough investigation to identify root cause, conduct impact analysis (financial and members), evaluate resolution options (advantages and disadvantages of each option), present recommendations to senior leaders on the team and next steps that may include timeline, project and/or member communications plan.
  • Function as the subject matter expert on benefit programs; resolve benefit issues, escalations and close them in a timely manner.
  • Annual Enrollment preparation and user acceptance testing to ensure thorough review of the enrollment system set up of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees and premiums. Review interface files set up between benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure website enrollment process is efficient and provides excellent member experience.
  • Participate in and/or conduct benefit trainings to partner teams and external vendors.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $182,000-246,500, Southern California $161,000-218,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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