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Senior Manager, Software Engineering, Audience Management (Mailchimp)
Location(s): Atlanta, Georgia
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Intuit Mailchimp is the leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
Join the Audience organization as a senior engineering manager (M2) to help our customers effectively configure and manage their acquisition workflows of their own contact lists into Mailchimp. This includes supporting bulk import flows, Forms, Import APIs, multi-channel data sources tracking and reconciliation, ..etc.
Audience organization is on a journey to create a new set of modules and capabilities to serve our customers better, and through this journey we want to uphold the highest operational excellence standards and deliver stellar user experiences.
Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta office two or more days per week.
Responsibilities
- Build a high performing team by hiring and evaluating team members performance based on Intuit’s engineering rubrics. Provide constructives and clearly communicated feedback and co-creates growth plans with individuals.
- Lead operational excellence to deliver highly available, scalable web applications and microservices with utmost attention to quality, security, and performance metrics for APIs and experiences.
- Engrossed in the details of product, tech and architecture in order to co-create a feasible development plan with cross-functional stakeholders (Product management and Design).
- Lead the evolution of our capabilities on both Frontend (Forms, Import flow) and Backend with API-first mindset, and drive within your domain capabilities the continuous modernization and improvement of our operational and performance metrics.
- Ruthlessly prioritizing and unblocking teams on delivering high-value outcomes, managing deadlines and deliverables, while keeping transparency over the rationale. Help teams sift through any noise with clearly communicated vision and priorities.
- Collaborate cross-functionally (with product management, design and program management) through change management and provide the technical guidance and evaluations needed to maintain high quality product experiences for customers.
- Proactively identify team blockers. Define and execute remediation steps to keep the team velocity and deliverables value to customers high.
- Ready to quickly learn and dive deep into the code, when needed for evaluation and discussions, and comfortable navigating a diverse set of languages and technologies: PHP, Kotlin/Java, React, Spring Framework, MySQL, Kafka, and AWS technologies.
Qualifications
- 3+ years experience as a software engineering manager for one or more teams.
- 8+ years of hands-on software development experience, with a strong track record of full stack development from both backend and frontend. Bonus points if you have strong experience with microservice architecture, bulk data processing (import flows) and single page application frameworks, specifically React.
- Demonstrate experience working across different altitudes, from code quality/delivery management and reviewing technical architecture proposals to communicating strategy and domain capabilities plans with team and senior leadership.
- Demonstrate experience building and operating large scale web platforms and microservices in an API-first environment, with emphasis on managing operational excellence and high-quality customer experiences. Bonus points for experience in the Small and Medium Businesses (SMB) software space (ERPs, eCommerce Systems, ..etc)
- Demonstrate experience leading the team through change (change management) and establishing cross-functional (with product management and design) collaboration rhythm that provides clarity to the team.
- Demonstrate experience growing team members craft skills and competencies, and providing them with challenging growth opportunities and constructive feedback.
- Demonstrate experience works across teams and functions to break down barriers to enable teams to move with urgency.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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