Senior Product Designer

Job Overview

Mailchimp is the world’s largest marketing automation platform. More than 16 million people and businesses use Mailchimp to design and send 1 billion emails a day. We empower small businesses with a suite of powerful and easy-to-use email, marketing automation, andanalytics tools that integrate with hundreds of popular applications and services.

The Design team is made up of multi-disciplined designers, thinkers, explorers and tinkerers dedicated to solving problems for our customers. Our full-stack designers sit at the intersection of design, product management, and engineering working closely with product owners, engineering team leads, research, data science, marketing and editorial to arrive at elegant solutions for our users.

We are seeking an experienced full-stack Senior Designer who is enthusiastic about creating elegant first time user experiences. The ideal candidate will have a deep understanding of the full product design process, from user research and problem definition to interaction design, visual design, and content design. This person will be responsible for leading the design of new products and features, from ideation to implementation.

Designers at Mailchimp are always looking for ways to craft simplicity out of complex problemswith an awareness of the market need, an obsession for detail, and an eye for sharp visualdesign. We look for a balanced curiosity for how things work, a dedication to bringing a sharedvision to life, and a dream to grow in your design career.

Responsibilities

● Lead the design of new products and features, translating research insights and data into elegant user experiences● Work closely with engineers and product managers to ensure that designs are feasible and meet customers needs● Continuously conduct user research and usability testing to validate designs● Stay up-to-date on the latest design trends and technologies specifically with regard to AI● Contribute to the vision and design strategy as well as partner with product management and user research to inform deliverables, shape future roadmap discussions and cultivate transparency● Craft interaction models, workflows, content models, screen designs, and visual details that help new customers realize the value of the Mailchimp platform● Collaborate with design peers and cross functional teams to build concept consensus● Clearly articulate and present concepts to senior product leadership● Maintain, guide, and push the boundaries of design systems and patterns● Actively participate in ideation, concept research with customers, development and design ideation

Qualifications

What we’re looking for:● Experience working and influencing in a CFX environment with product & engineers● Experience running research independently and translating insights into design solutions for consumer and/or commercial web & mobile application interfaces● Comfortable taking a first pass at writing copy with the support of Gen AI tools● Proven track record and a real passion for designing and delivering compelling user experiences with measurable results● Solid intuition and clear demonstration of UX fundamentals, visual design expertise, and tools used in interaction design● Experience building interface prototypes and a portfolio of examples● Ability to rapidly build and iterate on low and high-fidelity prototypes that conveys the design concept using the best and most appropriate tools and techniques, like Figma● Strong communication (written, verbal, and visual), influence, and persuasion skills● Ability to balance of customer, business, and shareholders needs and cross-functional partnership, collaboration, and decision making● Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills● Experience with systems and complex data

How you’ll work:Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best ineach other and execute on our strategic plans to deliver for our customers.● Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems.● Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions● Expecting the best: You hold yourself and others accountable to meet commitments● Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals● Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity● Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and driveperformance● Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles

● Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service