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Job Details
2024-56141 -

Senior Risk Operations Process Excellence Consultant

Location(s): Atlanta, Georgia
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Intuit as a Senior Risk Operations Process Excellence Consultant! This role is responsible for understanding, managing and improving systems, tools and processes for our Risk Operations organization. 

Responsibilities

  • Identifies opportunities and analyzes, designs, and develops business processes that help achieve business goals and objectives
  • Partners with cross functional and cross organizational stakeholders to identify, quantify, and prioritize business problems or opportunities, develop effective and efficient solutions, and implement the desired solutions on time and with high quality to improve overall process efficiencies and operational effectiveness
  • Collaborate with stakeholders at all levels of the organization from front-line workers to executive leadership, to gain a deep understanding of the business, its strategic objectives, success measures, current problem sets, and emerging trends to in order to identify the most important opportunities for improvement
  • Gather, organize, and analyze large amounts of information to develop deep expertise in the problems and business trends. This may require interviewing stakeholders, mining data sets, measuring outcomes, learning the systems and workflows to complete example work, monitoring teams and processes, and working with technical partners
  • Communicate information in ways that drive stakeholder understanding and support through the use of process mapping expertise (or other modeling techniques)
  • Be a subject matter expert on the pros, cons, and shortcomings of existing tools and technology in order to evaluate, deeply understand, and create the case for change
  • Leverage research, technical/white papers, existing data, investigation results, and trials/pilots to identify and define the most efficient and effective process, people, or system improvements
  • Redesign systems, processes, and workflows to transform business results that may include cost efficiency, output accuracy, and/or customer satisfaction
  • Plan, document, and execute complex multi-quarter technical, process, or people initiatives to achieve the desired operational excellence objectives
  • Relentlessly focus on identifying and driving continuous improvements even after desired results are achieved to drive more efficient and effective operations
  • Develop compelling business cases that illustrate the need for change, the desired end state, and the benefits to be realized
  • Be a change management champion by creating a compelling vision of the desired state to inspire buy-in, reinforcing positive outcomes, monitoring behaviors and outcomes in order to pivot quickly when necessary, and communicating results
  • Stay current with industry best practices and trends to continuously improve operational excellence processes

Qualifications

  • Demonstrated understanding and use of the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to drive improvements in the business
  • 10 years of end-to-end project management experience preferred
  • The ability to think strategically in order to understand and align Risk Operational Excellence initiatives with the company’s overall strategy
  • Exceptional verbal/written/presentation skills in order to communicate effectively  with different stakeholders at all levels of the organization
  • Strong collaboration skills
  • Someone that is adaptable and comfortable with constant change and ambiguity
  • Familiarity with programming language (SQL, Python, Java, etc) is a plus 
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
c
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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