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Senior ServiceNow Developer

Category Software Engineering Location Atlanta, Georgia; Toronto, Canada; New York, New York Job ID 2024-64815

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a highly skilled and motivated Senior ServiceNow Developer to join our dynamic IT team. In this role, you will play a critical part in designing, developing, and maintaining our ServiceNow platform to streamline processes and enhance productivity across the organization. The ideal candidate possesses a deep understanding of the ServiceNow platform and a proven track record of successful implementations.

Responsibilities

Serves as a subject matter expert on the ServiceNow platform and IT Service Management (ITSM), Hardware Asset Management (HAM), Workplace Service Delivery (WSD), SecOps, Configuration Management Database (CMDB), and related systems; providing necessary support for all process initiatives and cross functioning systems.
Conduct requirements analysis for development of new features, components and enhancements to existing components.
Architects, develops, integrates, and implements ServiceNow solutions.
Develop and maintain integrations between ServiceNow and other enterprise systems.
Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
Perform system upgrades, patches, and performance tuning to ensure optimal system performance and stability.
Designs, codes, debugs, documents, deploys and maintains solutions in a highly efficient and effective manner
Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
Performs data load, mapping, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
Assesses new releases and provides direction regarding adoption of new features.
Coordinates application and platform upgrades.
Monitors the health, usage, and overall compliance of ServiceNow and its applications.
Provide technical support and troubleshooting for ServiceNow users.
Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
Escalates and works with ServiceNow, Inc. for complex issues out outages.
Identifies critical metrics and develops ad-hoc system reports
Stay up-to-date on the latest ServiceNow features and best practices.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in ServiceNow development and administration.
Strong understanding of ServiceNow development best practices and methodologies.
Experience with Java, Python, JavaScript, HTML, CSS, and other web technologies.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
ServiceNow Certified System Administrator or Developer or Architect certification is a plus.
ITIL v3 Foundations Certification, a plus.
Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $161,500 - $219,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Career Path

Mobility plays an important role for our engineering community. In addition to vertical growth, our teams offer lateral growth opportunities. Whether it’s working on a different tech stack or product, Intuit will help you get to the next step in your career.