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Staff Product Scientist (Mailchimp)

Category Data Location Atlanta, Georgia; New York, New York Job ID 2024-50538

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Our analytics team is a growing team here at Mailchimp to support our strategic initiatives, business operations and revenue management as Mailchimp continues to evolve. We are seeking a motivated and energetic data analyst to support the growth of the analytics function of this team.

As a Staff Product Analyst on the Product Analytics team, you will help lead strategic, data-driven decision making at Mailchimp. In this role, you will apply a variety of analytical tools and techniques to conduct deep dive analysis to both help understand and better explain customer behavior and business trends as well as predict future business outcomes. You will partner with stakeholders across the company -- product, finance, marketing, legal, and others -- to support the business on strategic analytics requests and build cross-functional reporting to arm Mailchimp with insights that will help steer our future.

Responsibilities

Analyze large behavioral data sets to create a complete picture of the Mailchimp customer, their behaviors, and needs, turning them into actionable recommendations and insights that tie to larger strategic business goals
Analyze multiple types of data (e.g., web traffic, product usage, orders, customer experience, etc. ) that provide a complete picture of users behavior from attraction, awareness, conversion, usage, and retention
Manage sitewide tagging framework, implementation spec, and engineering requirements for analytics tracking; oversee migration of analytics tracking.
Guide other product analysts and researchers on the design, execution, and analysis of quantitative, qualitative, and mixed-methods research studies
Own and build analytical tools and solutions addressing product and business needs and questions enabling better decisions by leadership
Lead complex analytics requirements conversations, communicate with stakeholders to plan analysis approach, and guide key decisions
Create new reporting and dashboards, data infrastructure, and queries to track key marketing metrics across multiple data sources leveraging SQL, R/Python, Looker, Tableau, and other visualization tools; monitor for changes in trends, share insights and make recommendations
Work with strategic initiative owners and key stakeholders to identify and conduct targeted analyses on high-priority topics; provide subject matter expertise on product analytics topics
Develop narratives and recommendations from analyses, build presentations, and present findings to business stakeholders
Partner with strategic initiative owners and key stakeholders to define KPIs and build dashboard reporting to help the business make data-informed decisions
Support experimentation design of to measure impact of product changes; synthesize and present results
Coordinate data infrastructure work to ensure appropriate tracking is in-place to conduct high-quality analyses
Build analytics roadmaps to support and align with Product roadmaps

Qualifications

5-7 years of experience in an analytics-focused role, prior work experience within a technology (software) company
Proven experience analyzing data from a variety of sources (quantitative and qualitative), presenting the data in a clear and concise manner, and create actionable insights
Expertise in SQL
Experience with statistical methods such as regression and hypothesis testing
Demonstrated, hands-on experience with data visualization tools, e.g. Looker and Tableau
Ability to build relationships, be persuasive and influential within and across immediate working groups
Experience working with cloud based data warehouses like Google BigQuery, Redshift, or Snowflake
Experience working in an Agile Product Development environment a plus
Experience with mentoring others in User Experience Research practice
Bachelor’s or Graduate degree (business, analytics, or mathematics a plus or equivalent work experience)
Knowledge of web analytics and user behavior analysis (Google Analytics, Adobe Analytics, etc.)

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $157,500 - $213,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.