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Job Details
2024-50801 -

Staff Technical Program Manager (Mailchimp)

Location(s): Atlanta, Georgia; New York, New York
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their financial lives.

Come join the Product Strategy and Operations team where we are stewards of Mailchimp’s product strategy and evolving product roadmap. Our vision is to be the center of small business growth.

As a member of the Product Operations team within Mailchimp, you will enable Mailchimp to deliver outcomes with speed and scale Mailchimp's impact across Intuit and the competitive landscape. We are responsible for the Mailchimp Product Operating System - how the organization operates and delivers outcomes to our employees - including strategic planning, delivery of goals, employee communication and engagement, and programs that drive organizational effectiveness.

We are looking for a strategic, creative problem solver who can influence without direct authority, lead end-to-end, and bend seamlessly between strategic and tactical work. Our new team member will establish rapport, credibility, trust and respect throughout Intuit and is a team player.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta and New York offices two or more days per week.

Qualifications

● 3-5 years of relevant experience in delivering significant strategic and operational impact across an organization● Experience in leading large complex projects/programs or organizational change initiatives● Strategy and operations experience in a technology company or consulting experience in top management consulting firms or strategic or analytical roles at top companies● Experience leading and facilitating conversation with executives● Strong analytical and problem solving skills including the ability to simplify complex strategic problems with a structured approach and develop data-backed solutions● Strong business acumen and creativity including the ability to generate innovative insights and ideas to identify new opportunities that help advance the business● Outcome-driven mindset with an ability to convert strategic plans into actions, drive projects to completion, and sweat the details to deliver outcomes● Excellent communicator with strong presentation skills and compelling storytelling abilities. Able to explain complex topics and convince stakeholders to take action● Well-rounded interpersonal skills. Able to work in a highly cross-functional environment, develop strong relationships, and influence stakeholders● Experienced change agent. Able to influence, build consensus and trust across teams to accelerate outcomes● Quick learner with a growth mindset. Able to quickly learn different domains and ramp up expertise in new areas

Responsibilities

● Partner with the executive sponsors and accountable leaders to shape and drive an initiative-level strategy, defining and ensuring the end-to-end experience outcomes and overall initiative input and outcome goals (strategic, customer, financial)● Transform Mailchimp toward a product portfolio organization● Design operating models and rhythms to enable effective decision making and information flow, run and facilitate business reviews and planning meetings to improve the way we work together● Shape and manage PDO’s operating system including our strategic planning processes, execution of our goals, and delivery of outcomes● Develop, drive, and executive on technical programs for CTO, CDPO leadership team● Identify the need for new processes, create clarity around goals and key responsibilities of drivers and stakeholders, and lead the charge to implement and improve● Partner with senior leaders to jointly problem solve and develop solutions to complex business problems● Conceptualize, plan, and lead strategic programs that drive organizational effectiveness● Construct and develop board and C-level content and presentations

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $162,500 - $219,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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