Director, Software Engineering

Job Overview

An integral part of Intuit is the Platform and Development Xceleration Group (PDX). PDX plays a key role in building the development capabilities across the SSDLC to create, deliver, deploy, and monitor the company's flagship web, mobile, and conversational applications. The development platform enables ‌Intuit developers to build products and experiences with high-velocity, quality, and performance while automating security and compliance. PDX actively engages in various open-source communities, including the Cloud Native Computing Foundation (CNCF) and GraphQL.

The PDX organization is now seeking a Director of Development, a dynamic leader responsible for driving innovation in observability and leading the development of AI-powered observability and incident recovery solutions. These solutions will equip Intuit developers with deep insights into system performance, reliability, and health, ensuring our products meet the highest standards for availability and operational efficiency. Leveraging AI-driven techniques, this team will enhance automated incident detection, root cause analysis, and recovery capabilities. Beyond product development, this role requires a bold, influential leader who can drive change, foster a data-driven culture, and champion observability and AI-driven operational excellence across Intuit.

Responsibilities

Technology Strategy: Lead the technical strategy and guide the delivery and enhancement of AI-powered solutions and services in Operational Excellence. Drive target state technical architecture for durable platform capabilities to serve millions of customers, embodying a mindset of continuous experimentation and learning.

Organizational Leadership: Influence teams and leaders across Intuit to revolutionize product and service experiences by centering on operational excellence. Collaborate with senior engineering and business leaders to enact organizational and structural changes and nourish robust engineering teams. Significantly contribute to company-wide initiatives focused on engineering and talent development.

Boundary-less Leadership: Foster boundary-less leadership by closely working with multidisciplinary teams across Product Management, Design, and Technical Program Management to help ensure satisfying customer outcomes. Actively engage in external developer, partner, and tech communities to fuel innovation and drive customer results.

Platform Mindset: Champion an open platform fostering contributions from within and outside Intuit. Propel company-wide initiatives like platform and data architecture, and process improvements.

Operational Excellence: Elevate operational standards to make services and products more secure, available, scalable, resilient, and performant. Inspire team innovation and help ensure the delivery of quality at speed across product offerings and platform services.

People Leadership: Recruit top talents, provide coaching, and build a high-performing organization. Actively participate in Intuit’s talent development, executing successful strategies through diligent planning, attention to detail, efficient delegation, rubric development, and fostering individual/team accountability.

Speed as a Habit: Operate in a high-velocity environment, make quick, informed decisions, and move swiftly to deliver quality outcomes.

Qualifications

• Bachelor's degree in Computer Science or a related field, along with at least 15+ years in the software industry, building scalable and high-performing tech solutions, and a minimum of 5+ years in an executive leadership role.
• Deep expertise in observability frameworks and practices, including distributed tracing, logging, and monitoring solutions, to enhance system visibility, detect anomalies, and improve incident response. Experience with industry-leading observability tools such as OpenTelemetry, Prometheus, Grafana and open source solutions.
• Proven ability to leverage AI/ML models for proactive incident management, including anomaly detection, root cause analysis, and predictive analytics, to improve system reliability, reduce mean time to resolution (MTTR), and enhance automated recovery processes.
• Strong track record of embedding observability and AI-driven insights into development workflows, ensuring engineering teams have real-time visibility into system health, performance bottlenecks, and operational risks to drive continuous improvements in reliability and efficiency.
• Demonstrated ability to deliver high-quality SaaS and PaaS products/platforms serving millions of customers and leveraging AI to innovate and transform product experiences and capabilities.
• Proven experience partnering with senior engineering and business leaders to influence organizational decisions and build high-performing engineering teams with the ability to lead, influence, and drive significant change across large and distributed development teams.
• Proficiency in making informed and swift decisions considering all key stakeholders (employees, customers, shareholders, partners) and evidence of making successful trade-offs between short and long-term product goals.
• Extensive experience operating and driving operational excellence and large-scale process improvements through innovative products and instigating behavioral changes.
• Understanding and implementing cutting-edge technology using Agile processes, leading to faster innovation, valuable outcomes, reduced risks, and improved operational efficiency.
• Experience building products on public cloud platforms such as AWS or Google Cloud, leading data engineering and analytics teams with the ability to use data insights for product refinement.
• Demonstrable competency in establishing technology sourcing directions for the product division and providing context for related decisions.
• Profound understanding and knowledge of industry-leading technology/solutions, practices, architectures, and emerging technology trends in big data and machine learning.
• Proficiency in one or more key technologies, including React, Java, Javascript, and NoSQL, showcasing substantial expertise in front-end and back-end architecture & design.