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Group Design Manager
Location(s): Bengaluru, IndiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is to power prosperity around the world. As the Virtual ExpertPlatform team, we design the end-to-end AI-driven expert platform that connectscustomers to live services and digital expertise with speed and accuracy.
As Group Design Manager you will lead design for a core set of customer and expertcollaboration capabilities. This role requires a dynamic individual who is comfortableworking in a highly collaborative environment, with a solid ability to go deep intoend-user problems and then apply design thinking and design craft to solve them.The successful candidate must be both an excellent designer and strong leader since they will manage and mentor a team of designers. Through a keen balance of design strategy, thought leadership, creative direction and people leadership, the Design Manager enables this team to deliver awesome experiences for employers and their employees.
Design is crucial at Intuit and collaborates closely with Product Management andEngineering leaders to provide a strong design voice to guide the customerexperience vision and strategy. They also use their deep knowledge of customerbehavior to drive design judgment, while leveraging solid analytics andexperimentation frameworks to make data-driven decisions.
Qualifications
Qualifications● 10+ years experience as an UX Designer/Product Designer.● 5+ years experience leading and managing design team.● Bachelor’s or Master’s degree in Product Design, Human-Computer InteractionDesign, or other relevant field.● Deep understanding of user interface, interaction, and visual design; demonstrated ability to deliver high quality design output.● Strong Design Leadership and Management with excellent influencing skills.● Expertise in conveying ideas and concepts through storyboarding,wireframing, and prototyping.● Strong business acumen and experience in managing multiple stakeholdersand senior leadership expectations.● Excellent leadership, communication, project management, and organizationalskills.● Proven success working on concept, interface and experiences for innovativelarge-scale projects, actively collaborating within a cross-functional team.● Mastery of design and prototyping tools (ability to craft rapid experiments andresearch to deliver experiences).● Experience designing for and working with design systems and reusablecomponent libraries.● Experience designing for accessibility.● Experience with agile, lean UX and mobile first.● Up-to-the-minute knowledge of design trends in mobile, web, and motiondesign.● A background in global and/or fintech design (nice to have).● A well-presented online portfolio demonstrating strong craft and collaborativeprocess.
Responsibilities
Responsibilities● Help to define and drive business and product strategy, stimulating andprovoking change or progress across the organization.● Provide direction, inspiration, and mentorship to working teams, in line withstrategy across the VEP product ecosystem.● Maintain and influence cross-functional partners on the product strategy andvision.● Build capabilities across teams, scaling effort across the business.● Manage complex initiatives through design thinking, pushing innovation with astrong focus on the holistic VEP ecosystem.● Have an uncanny ability to bring people along across a complex organizationand inspire them to always aim for bigger, bolder, and smarter.● Evolve the design system for web, mobile, and/or other mediums.● Broad and deep product and customer knowledge across business.● Work with distributed teams and stakeholders, across multiple projects andinitiatives Operate autonomously but provide strategic guidance to leadershipwhile managing your direct team.● Provide strategy and new thinking for unmet opportunities, champion thatvision.● Participate and facilitate brainstorming and co-design activities with internalgroups and with customers.● Be an excellent communicator; amplify, dramatize stories and information toevoke meaningful and lasting emotional responses through verbal and visualmeans,ensuring alignment with stakeholders and team
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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