Manager 2, HR Experience and Operations

Job Overview

The Manager 2, HR experience and operation is responsible for day-to-day operations, oversight and governance of the ROW countries of HRDS, Onboarding, Offboarding, HR Compliance(india) portfolio within the Global PACE organization.  This role is also responsible for leading and fostering proactive collaboration with customers and key internal and external business partners while driving operational excellence throughout the service delivery model. The leader for this role must demonstrate and have a proven track record for pre and post audits and reviews that lead to accurate and compliant HR operations.  Strong background with and working knowledge of workday technial/funcation, in person onboarding/offboarding and india HR compliance includes labor compliance and applicable end-to-end activities encompassing HR operations.

Must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary in order to identify issues, propose resolutions, make decisions and operationalize necessary change to improve operations and service delivery.  This leader must have a strong end-to-end mindset and understanding for all HR operations, including the up and downstream impacts to various systems/application. A focus on continuous process improvement, through SOPs, systems, integrations, etc. is key to ensuring our HR operations remain cutting edge while our service delivery continues to delight our customers.

To be successful in this role, the Manager 2, HR Experience & Operations must be a subject matter expert

1. Extensive knowledge of the Workday HRMS system, including functional, technical, and end-to-end processes.
2. Experience managing or designing the full lifecycle of employee and intern onboarding (in-person/virtual) and offboarding for India and international locations.
3. Comprehensive understanding of India HR compliance, including India labor laws, Shops and Establishment Act, and regulations related to gratuity, bonus, and minimum wages.
4. Experience with vendor compliance

Responsibilities

• Organize and lead staff ensuring a fully efficient HR operation.
• Review and audit current processes to ensure compliance, while recommending and implementing changes where needed.
• Lead the internal or external audits and review of records, employee data, SOX, and other employee related documentation.
• Respond to complex payroll related inquiries from employees and/or key stakeholders.
• Research and produce complex reports which may require in-depth analysis
• Lead work and provide direction for transitions in mergers, acquisitions, and divestitures.
• Communicate effectively with various levels of management to ensure a high level of customer support and positive customer interactions.
• Ensuring department’s ability to meet all company deadlines and annual performance goals.
• Manage vendors and system providers including compliance with service level agreements.
• Responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications.
• Support execution of SOX controls as well as internal, external audits.
• Manage, coach and develop team members.
• Conduct ongoing training for HRDS/onboarding/offboarding/comliance staff to ensure productivity and knowledge of overall processes are maintained and improved.
• Consult with internal customers and evaluate data and reports to help identify and assist in solving HR-related issues and business needs.
• Drive 100% HR Compliances and Labor compliances of vendor FTCs
• Understands the importance of change management to facilitate the transition to new technology and processes.
• Ensures compliance with data privacy regulations and best practices.
• Provides day-to-day advice, interpretation, and support to People & Places departments regarding the application of human resources policies, guidelines, procedures, and best practices.
• Audit all data entries done by team members, thus ensuring 100% accuracy and SOX compliance on transactions made in HRMS tool.
• Complete root cause analysis on errors and advise on corrective and preventive actions using any of the available tools.
• End to end On-boarding & Off-boarding process knowledge.
• Experience in HR Labour compliance includes S&D, CLRA and vendor compliance, reporting and lodgements.
• Creating and maintaining reports, reporting tools, and templates, maintain information security and confidentiality.

Qualifications

• Bachelor’s degree with 14+ years of relevant managerial HR Operations experience ( HRMS system, Onboarding/off boarding, HR Compliance)
• 12+ years of experience in data analytics
• 8 +yrs of experience in managing people.
• Experience with workday technical and functional, Sales Force systems are highly preferred.
• FTC Employee Life Cycle at Manager level experience is a must
• Excellent interpersonal, oral and written communication skills.
• Exceptional organizational, analytical, research and problem-solving skills
• Ability to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environment.
• Demonstrated ability to hold information confidential with excellent judgment
• Apply documented rules, past practices, or instructions on an independent level.
• Ability to work in a fast-paced, agile environment.
• Ability to process and connect the information in times of ambiguity.
• Strong organization, time management and task prioritization skills
• Adaptive critical thinking, judgement, and analytical skills
• Bachelor's degree or work experience equivalent
• In-depth exposure to HR statutory compliances under CLRA
• Intermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other tools