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Director Product Management, QuickBooks Live
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.
Intuit’s Small Business and Self-Employed Group (QuickBooks) is devoted to creating tools and services that dramatically improve the chances of success for small businesses around the world - from mileage tracking to invoicing, from payroll to accounting, from creating new ways to access capital to forging deep connections with experts.
The Team
Accounting and Tax Experts are small businesses' most trusted advisors and Intuit’s most valued partner. When small businesses work with an Accountant in QuickBooks, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly. Yet, finding the right expert and service is a challenging process for small businesses leaving millions without the help they need. QuickBooks Live is our response to solving this problem, starting with a Bookkeeping Service that small businesses can subscribe to and gets paired to a quality expert for a delightful service.
The QuickBooks Live team is on a mission to transform the expert service industry serving small businesses, with an ambition to build the world’s most powerful Expert AI powered Platform.
The Role
We are seeking an exceptional Director of Product Management who thrives on changing the status quo, building new products, and leading high performing teams with a strong missionary culture. This Role will lead on organization focused at enabling the shared product experiences for our Live offerings as well as managing the lifecycle engagement. You will partner closely with x-functional teams including Design, Engineering, Marketing, and Operations as well as other QuickBooks teams to craft and deliver a new and reimagined QuickBooks for Small Businesses working with an Expert.
Responsibilities
- Develop and define product strategy for the product experience for QuickBooks Live.
- Enable Generative AI and AI proactive experiences with on-ramps between Intuit Assist and human-assistance
- Build proactive nudges and contextual messaging on value to be unlocked will empower customers to connect with an industry leading expert gaining guidance or offloading their work entirely
- Craft and build a reimagined QuickBooks experience for Small Businesses that work with an expert across mobile and web platforms inclusive of discovery, acquisition, pricing models, collaboration with experts, and delivery of business insights
- Dreams big with a bold, enduring, inspiring product vision and strategy — yet delivers the short and long
- Translates strategy into a product roadmap to deliver measurable outcomes
- Creates a team structure and culture that fosters learning and executional excellence
- Hire, develop, and retain high performing PM talent and organizations
- Coaches teams to make data-backed decisions and defining high quality success metrics
- Has an informed perspective on how to leverage leading edge technologies to build data powered products
- Able to engage with and influence Senior Leadership effectively
- Identifies new opportunities based on customer insights, competitive research, and industry trends
- Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
- Identifies opportunities in the organization and drives change to improve outcomes
- Leads a cross-functional team and is adept at boundaryless leadership, knowing when and how to work with sales, marketing and customer service
- Evidence of excelling in environments of high cross company collaboration across platform and product teams
- Care deeply about the craft of building great products and teaches the craft
Qualifications
- 10+ years designing and delivering world-class software products in a Product Management leadership role
- Track record of recruiting and leading high performing product organizations
- Demonstrated repeated success in creating innovative products that deliver extraordinary outcomes
- Excellent verbal and written communication skills with the ability to communicate at all organizational levels
- Capable of decomposing a big vision into bite-size milestones
- A positive and entrepreneurial mindset; self-aware with a strong desire to learn
- Comfortable working in a fast-paced environment
- Excels in driving cross-functional teams and leading initiatives across an organization involving multiple product teams
- Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer
- Passionate for solving customer problems (the big ones and the small ones)
- Experience working with Agile teams and data driven products
- Undergraduate degree required in Computer Science, Electrical Engineering, Math, Science, Business or related discipline required; MBA or MS a plus. Equivalent professional experience will be considered
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $270,000-365,000, Southern California $245,500-332,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
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From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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