Director, Technical Program Management

Job Overview

The TPM group is responsible for delivering customer, business, and technology results for GBSG PD. They work across functions and technology groups within the company. This leader works with senior business and biz operations leaders within the business and partners across the company to bring to life the many outcomes both short and long. The leader and the team also drives the longer term transformation of the technology organization - particularly the future of GenAI/Code Assist based Product development processes.

GBSG PD organization owns and delivers the QuickBooks platform - which small and medium sized businesses across the globe use to run and grow their business. It is a growth business within Intuit - growing nearly 19% YoY - expanding upmarket and to international markets at a rapid pace. It is a platform at scale - processing 10s of millions of transactions per day, supporting 10M+ businesses and scaling rapidly to serve more customers.

We are looking for a strategic and organized leader with a track record of exception execution, passion for AI and innovation and data-driven optimization. As Director of Tech Program Management, you will lead a team within the GBSG PD organization, to achieve these goals.

Responsibilities

• In this role, you will:

  • Define and drive the E2E execution of multiple big bets of the company ) Big Bets are 1-3 years transformational priorities for the entire company ) , while delivering in-year priorities on the existing platform. 
  • Establish processes and work across multiple business leaders to build an inspiring 6-quarter roadmap and manage change effectively so engineers and team can always be working on the most-impactful innovation.
  • Establish processes and work across multiple technology organizations to deliver on the roadmaps on a consistent basis, with high quality and  aggressive milestones
  • Leverage the team and build mechanism to continuously diagnose friction and work with leaders and teams to eliminate friction and increase velocity
  • Grow and develop your team to be a world-class engineering organization, foster velocity and innovation in everything we do.
  • Leading the transformation in your org and the TPM community to increase capabilities and experiences.
  • Identifying suitable AI technologies and data for specific customer problems.
  • Designing and implementing end-to-end solutions integrating AI.
  • Understanding the strengths and limitations of different AI technologies.
  • Drive organization transformation to reimagine software development lifecycle and processes to be GenAI/Code Assist and Agent enabled
  • A deep understanding of technology and product architectures is a must to be successful in this role

Qualifications

What you'll bring

Strategic Problem Solving

• Strategic mindset with high tolerance for ambiguity and the ability to create structure and data-backed approaches to resolve, combining creativity with a keen business and product sense.
• Manical focus on velocity - continuously observe and make improvements so the organization as a whole can continue to deliver faster for our customers and business.
• Ambidextrous leadership with ability to deliver short and long-term, inspire and coach, and deliver continuous reinvention while delivering with excellence in the current period.
• Ability to generate innovative insights, ideas, and opportunities that help advance the business. Product and technology

Operational Excellence

• Demonstrated ability to create and drive strategies and simultaneously manage diverse assignments while remaining organized and productive in a very fast-paced high-growth environment.
• Has used an understanding of strategy, business, and operational performance to improve operations in a way that delivers better customer experiences, growth or efficiency at velocity
• Accelerate velocity in doing what’s right for customers by balancing what’s fastest locally with what’s best for the ecosystem, removing barriers, automating and escalating. 
• Passion for excellence and the desire to have a significant impact on the company.

Ownership and Influence

• Strong ability to influence and collaborate, as success will be measured by ability to influence situations where no formal authority exists balancing empathy for different voices and pushing teams beyond their comfort zone to drive step change in performance and execution rigor.
• Track record of taking extreme ownership in driving to decisions and outcomes.
• Self-motivation and willingness to address issues proactively within teams and across a large organization.

Change leadership

• Ability to lead across boundaries by defining shared outcomes, framing the work to be done and organizing the team to deliver, defining trade-off principles and establishing operating mechanisms.
• Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes. 
• Well-rounded interpersonal skill set with the capacity to build strong, trusted relationships across a team to achieve a shared goal.
• Strong communications (written/verbal), presentation, and facilitation skills.

Learning and expertise

• Demonstrated ability to understand end-to-end processes and come up to speed quickly on new business domains.
• Ability to think broadly but also go deep when appropriate.
• Experience with developing board-level content, including framing complex information into content that is simple to understand.
• Ten or more years in program management, strategy, and consulting in the technology domain.
• A broad understanding of technology and software development, either through a  Bachelor's degree in Management Information Systems, Computer Science, Engineering, or related fields, or through equivalent practical experience.