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Group Manager, Creative Operations

Category Program Management & Business Operations Location Mountain View, California; Woodland Hills, California Job ID 19007
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The Group Manager, Creative Operations is a people-first, hands-on leader responsible for enabling high-quality creative execution in support of Intuit’s storytelling, communications, and experiences. Sitting within the Operations team of the CEO Transformation Office, this role ensures that creative work tied to the company narrative is of world-class quality and delivered with rigor and speed.

This role leads a small team of Creative Operations Managers who partner closely with internal creative teams and external vendors across video production, product demos, and digital and print assets for executive communications and major internal and external events. The Group Manager will actively contribute to project execution while setting clear priorities, improving workflows, coaching direct reports, and removing obstacles for their team.


Responsibilities

People and team leadership

  • Lead, coach, and develop a small team of Creative Operations Managers

  • Set and track clear goals and priorities, balancing near-term delivery with team sustainability

  • Provide hands-on support on complex or high-visibility projects

Creative operations and delivery

  • Lead as a role model in a creative environment that prioritizes prototyping and iteration

  • Oversee prioritization, timelines, and execution across a portfolio of projects

  • Ensure creative assets are delivered on time, on brand, and aligned to the company and project narrative

  • Partner with creative, communications, and events teams to coordinate production across video, digital, print, and live experiences

  • Identify and implement process improvements that increase speed, quality, and collaboration

Cross-functional partnership

  • Serve as an operational partner to stakeholders across company storytelling and creative, events and experiences, and executive, employee, and corporate communications

  • Translate creative needs into clear scopes, plans, and deliverables for creative teams

  • Manage expectations and navigate trade-offs in fast-moving, executive-facing environments

Hands-on execution

  • Directly manage select projects end-to-end, including timelines, reviews, and vendor coordination

  • Support production of executive presentations, videos, demos, and event assets

  • Manage agency and contract relationships as needed to scale capacity


Support strategic initiatives

  • Enable CEO-led and CEO staff initiatives that require fast-turn, high-quality creative execution

  • Help bring structure and momentum to ambiguous or rapidly evolving priorities

  • Partner with senior leaders to ensure creative outputs support strategic intent and advance the company narrative


Qualifications

  • 10+ years of experience in creative operations, production management, or creative program management

  • Demonstrated people management experience, including coaching and talent development

  • Strong understanding of creative production across video, digital, print, and event assets

  • Proven ability to operate effectively in matrixed, dynamic, deadline-driven environments

  • Excellent organizational, communication, and stakeholder management skills


  • Experience supporting executive communications or large-scale internal and external events

  • Experience working with agencies and complex vendor ecosystems

  • Comfort operating in fast-paced environments with shifting priorities and high visibility


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



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