Manager 2, Fraud and Risk

Job Overview

Intuit’s Consumer Group, including TurboTax, empowers millions of individuals to take control of their finances. TurboTax simplifies tax preparation and enables our customers to file with confidence. We leverage data and insights to innovate and enhance our consumer offerings.

Now, we are expanding our focus to Consumer Lending within the Consumer Group, including TurboTax, and require a strategic leader to manage and develop a team of Credit Risk Analysts. This role will be crucial in supporting our consumer lending initiatives, while navigating the complexities of Fintech Risk, alongside our core tax preparation business. If you are passionate about building and leading a high-performing team that drives results through data-driven insights in consumer lending spaces, and understands the unique risks within Fintech, this role is for you.

Responsibilities

• Lead and manage a team of Credit Risk Analysts focused on managing and scaling consumer lending products.
• Develop and implement credit risk strategies and policies and drive business growth by supporting and scaling strategies for consumer lending portfolio
• Develop & enhance the Credit Policy and program and establish a framework to ensure lending activities are in compliance with internal policies and regulatory requirements
• Partner with teams across Intuit (including product development, marketing, data engineering, compliance, risk , data scientists etc.) to enable decision support and key customer insights in the consumer lending risk and analytics spaces.
• Make decisions that impact cross-functional priorities, strategy, and outcomes related to consumer lending.
• Collaborate with stakeholders and analysts to ensure analytical & risk solutions are scalable, repeatable, effective, and meet expectations of various stakeholders in the consumer lending area.
• Use big data technology and AI tools to mine massive scale transactional data to improve credit risk mitigation strategies for consumer lending and design new risk-adjusted policy proposals.
• Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn’t exist, specifically in the consumer lending context.
• Analyze portfolio performance at a granular segment level on an ongoing basis. Identify trends and conduct root-cause analysis to isolate key performance drivers
• Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new consumer lending initiatives and product releases.
• Mentor, coach, and develop Credit Risk Analysts to drive creative ideas, use of the latest data techniques, and elevate outcomes within consumer lending.
• Identify and evaluate new vendors / data sources and create business cases

Qualifications

• Proven leader in the data and risk space with 6+ or more years of experience leading conversations across teams to drive for business requirements clarity, build, and launch, with a strong emphasis on consumer lending.
• 3+ years of experience managing and developing a team of analysts.
• Ability to manage multiple and complex projects simultaneously to meet objectives and key deadlines in the consumer lending domain.
• Expert in one of the following analytics tools, such as Python, R, SAS, and any environment under SQL.
• Outstanding communications skills with both technical and non-technical colleagues, including telling compelling stories with data, especially in consumer lending.
• Strong strategic mindset, but also willing to roll up your sleeves and get into the details, coaching team members where needed, particularly in the consumer lending context.
• Experience working with BI tools such as Tableau , quicksight, databricks.
• Proven history as a self-starter who seeks the problem, doesn't wait for the problem to find them with excellent problem-solving skills and end-to-end quantitative thinking in consumer lending.
• Demonstrates highly effective cross-functional leadership and experience working in a large matrixed organization, aligning cross-functional stakeholders, gathering business requirements, and launching product features in a fast paced environment , with a focus on consumer lending.
• Analytically minded with experience working on large-scale data projects; product management experience would be a plus, especially within consumer lending.
• Strong organization, time management, and task prioritization skills.
• Domain experience in FinTech, Risk, Financial services, with specific expertise in Consumer Lending, is highly advantageous.
• Undergraduate degree required (Economics, Natural Sciences, Statistics, Engineering, etc.); advanced degree preferred.