Principal Business Operations Manager

Job Overview

Getting paid faster is one of small business owners’ most critical problems. Cash flow challenges are cited as a cause for 82% of small business failures. This remains an unsolved problem despite rapid innovation in fintech, including seamless credit card acceptance and new forms of lending for small business owners. There has never been a better time to innovate and make significant progress in solving systemic issues in small business cash management, and the global pandemic has accelerated rapid changes in adoption of new

money technologies. Almost half of small business owners (47%) have started accepting payments in new ways since the start of the pandemic and of the small businesses that offer contactless payments, nearly half (46%) started doing so during COVID-19.

We are looking for a Principal Commercial Leader to support this mission and drive growth in our Money In business. This position requires strong strategic problem solving and communication skills, the ability to influence and develop productive partnerships at all levels of the organization, and a strong understanding of Intuit’s mission and values. This is a role with broad exposure to many senior leaders.

You will report to the Director of Commercial for QuickBooks Payments and work closely with cross-functional teams including Product, Marketing, Data Analytics, Finance, Partnerships, and Business Development to solve our customers’ problems and accelerate growth.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Mountain View, CA $191,000- $258,500

New York, NY  $185,000-$250,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Responsibilities

• Strategy development: Develop and implement a long-term strategy for our Money In business, encompassing invoicing and payments.
• Operational oversight: Monitor and improve key performance metrics for the Money In business, leveraging data analytics to drive performance and reliability.
• Uncover opportunity: Dive deep into the performance drivers to uncover opportunities to accelerate growth.
• Cross-functional leadership: Partner with various teams to evaluate and enhance our service offering, focusing on customer experience, operational efficiency, and regulatory compliance.
• Process optimization: Identify opportunities for workflow automation and innovative solutions to optimize new and existing processes.
• Project leadership: Spearhead internal projects to expand and refine our Money In capabilities.
• Stakeholder communication: Serve as the conduit between the Money In business and other GBSG & Intuit businesses, ensuring alignment on priorities, progress, and challenges.
• Team mentorship: Mentor and develop a high-performing cross-functional team, instilling a culture of analytic rigor across the Money In org.

Qualifications

• 10+ years of experience in strategy & business operations, management consulting, or strategic roles within high-growth environments
• Experience with a leading consulting firm (McKinsey, BCG, Bain) is strongly desired. FinTech and/or SaaS experience is a plus.
• Leadership: Proven ability to influence and lead cross-functional teams, build trust, and drive outcomes in a matrixed organization.
• Strategic thinking: Strong capability to translate strategic plans into actionable tasks, ensuring project completion and alignment with business goals
• Problem Solving: Exceptional critical thinking and problem-solving skills, including data-driven decision making
• Technical Acumen: Understanding of payment systems and money movement (including credit cards) is a plus
• Communication: Excellent presentation and storytelling abilities, comfortable with facilitating workshops and business reviews with executives and teams
• SQL skills (i.e., ability to self-serve on data needs for ad hoc analyses) are a plus
• Education: Undergraduate degree in a technical, math, or science discipline or equivalent relevant experience; MBA or advanced degree preferred.