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Principal Product Manager, QuickBooks Online Mid-Market & Workforce Solutions
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The QuickBooks Online team is launching a new business offering to fuel the growth of growing MM businesses with more complex needs by becoming their single source of truth for running their businesses and also managing their finances. As the Principal Product Manager of the new enterprise suite, your role involves creating and developing the next generation of end-to-end service delivery platform for mid-market. The platform aims to help Intuit serve their larger mid-market businesses in a better way. The new platform will allow businesses to save valuable time, make real-time business decisions, and receive expert services as required. You will collaborate with a cross-functional team of professionals including engineers, designers, marketers, customer care, professional services, analysts and researchers to ensure that the product service delivery meets the highest standards and expectations.
Qualifications
- Leadership experience: demonstrated success in a large, complex, global organization and possess the ability to effectively communicate and influence across organizational lines (Expert, sales, marketing and product organizations).
- Bold and strategic thinking: develop new strategies, take big steps to solve big customer problems, and think beyond what is accepted as possible to create a vision that inspires.
- Ability to write and tell compelling, clear stories at all levels of the organization with a confident presence: be a strong communicator who can clearly articulate their vision and execution plan, and inspire teams across QuickBooks to invest in this vision.
- Understand the challenges faced by Mid-Market businesses. Have a passion for helping consumers, small businesses, and the self-employed improve their financial lives. Alternatively, have a proven ability to learn fast and understand dynamics and apply insights/learn from prior experiences.
- Ability to earn trust and respect from senior leaders, peers and functional partners: inspire confidence in the plan and progress, and with a propensity for end-to-end excellence.
- Have the ability to develop a strong point of view combined with the openness to evolving that view based on new data and feedback.
- Proven ability to solve complex problems: have the ability to drive to solutions from an abstract, both at a high-level, as well as from deep in the details.
- A customer obsession: gain deep customer insights and translate them into strong business results.
- Data-driven analytic and decision-making skills: think methodically and present and influence logically.
- Boundaryless leadership: employ a balanced approach to inquiry and advocacy with teams and leaders.
- A growth mindset: demonstrate a track record of coaching and developing team members to continuously learn, grow and develop new capabilities.
Responsibilities
- Drive creating a joint vision and plan for providing services across the Intuit Enterprise Platform. This would include outlining our primary service experiences related to onboarding, customization, and integrations. Additionally, we will establish the necessary operational structure and resources needed for continued and successful implementation to deliver customer experiences seamlessly across both product and service experiences.
- The Product Service Delivery Leader is responsible for overseeing the entire life cycle of a product, from research and development to delivery and after-sales support for Mid-Market customers. They must possess a thorough understanding of the market, the competition, and the requirements of Mid-Market customers.
- Collaborate with the marketing and pricing teams to decide on the best way to monetize and package Intuit enterprise services.
- Identify, design, experiment and iterate on initiatives leveraging usability testing, behavioral customer data, and market research.A bias for action and rapid experimentation with a proven track record of delivering results at scale that impact critical business metrics in the short and long
- In partnership with cross functional teams, maintain an accurate blueprint of the product/service experience across the customer experience, expert experience, systems, tools and operations, leveraging data to highlight strengths and opportunities at every stage of the experience.
- The Product service delivery leader is responsible for the entire product life cycle, from research and development through to delivery and ongoing support for MM customers. They must have a deep understanding of the market, the competition, and the needs of Mid-Market customers
- In partnership with the experts team , develop a definition of how the service will be assessed on accuracy, and adherence to standards at every step in the experience map.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $195,000 - $264,000, Colorado $169,000 - $229,000, Bay Area California $195,000 - 264,000, Southern California $188,500 - 254,500, Washington $177,500 - $240,500, Washington D.C. $182,000 - $246,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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