Senior Business Data Analyst
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking a highly motivated and experienced Senior Business Data Analyst to join our GBSG CS Analytics Team. In this role, you’ll drive data-driven strategies that optimize both human-assisted support experiences and the broader end-to-end customer journey. By partnering with cross-functional teams, you’ll deliver insights that enhance service design, improve operational efficiency, and elevate overall customer satisfaction. This is a unique opportunity to make a meaningful impact on both support experiences and strategic customer initiatives. If you’re passionate about shaping the future of customer success through data, we’d love to hear from you!
Responsibilities
- Define KPIs and Success Metrics: Establish key business indicators for projects, ensuring alignment with company objectives and clear measures of success.
- Strategic Recommendations: Provide actionable recommendations using diverse data sets and business knowledge, even when complete data is unavailable, to support strategic decisions.
- Data Visualizations: Translate complex data into clear, accessible visualizations that help stakeholders understand key insights and make informed decisions.
- Experimentation & A/B Testing: Design, execute, and analyze A/B tests and other experiments using a hypothesis-driven approach. Provide insights and recommendations based on test outcomes to optimize business strategies.
- Predictive Analytics & Modeling: Develop predictive models and methodologies to uncover growth opportunities and support long-term business planning.
- Enable Self-Serve Analytics: Define and implement standardized metrics, reports, and dashboards. Work with Data Engineering to ensure data quality and enhance real-time analytic capabilities.
- AI/GenAI Integration: Collaborate with AI teams to integrate AI/GenAI solutions into business processes, enhancing efficiency and innovation.
- Cross-Functional Collaboration: Partner with product, digital and customer support teams to identify opportunities, create data-driven strategies, and influence decision-making.
- Stay Current with Industry Trends: Keep up with evolving trends and advancements in data analytics to drive innovation and continuously improve business processes.
Qualifications
- 6+ years of combined post-graduate academic and industry experience in data analysis and business intelligence
- Advanced proficiency in SQL, “big data” technologies (e.g., Redshift, Spark, Hive, BigQuery)
- Must have advanced proficiency in Qlik. Qlik certification is a big plus
- Intermediate knowledge of designing experiments (A/B/n) and measuring their impact using descriptive and inferential statistical methods
- Early understanding of Causal Inference methods (Propensity Score, DiD, Synthetic Control, etc..) and when to use them to answer key business questions
- Knowledge of programming languages (e.g., Python, R) and building ML models (supervised and unsupervised)
- Experience with AI/GenAI tools for automating tasks and building custom implementations is highly preferred
- Strong data storytelling skills, with a proven ability to rapidly construct impactful visualization, communicate insights and influence leadership
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical teams
- Comfortable working in a fast-paced environment and have flexibility to shift priorities when needed
- Bachelor’s degree in Engineering, Data Science, Statistics, Mathematics, Computer Science, Economics or related quantitative field; Master’s Degree preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $$132,500 - $179,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
We use the technology for good to help small businesses and consumers.
Ercan Kaynakca Staff Data Crypto Analyst
Related Content
-
-
GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.
-
Article
Benefits
We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.
-
Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world
-
Article
Hybrid Work
Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.
-
For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.
-
Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.
-
Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.
-
While serving as an assistant manager in the hospitality industry, Fatimah Muhammad learned how to use QuickBooks and rediscovered her talent for working with numbers. By joining Intuit, she’s been able to join the tax field with the help of our free, online tax training courses.
-
Video
Intuit Academy
Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.
-
Michael Mills is in his third season with Intuit and his first as a TurboTax Expert. Michael utilizes our flexible schedule options to give himself the time to accomplish his ultimate career goal: Building his own practice that allows him to earn three revenue streams (bookkeeping, tax, and financial advising).
-
Video
DEIB at Intuit
Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging
-
At Intuit, mobility plays an important role in the learning and development of our employees. Our teams offer lateral growth opportunities as well so that employees have an opportunity to explore different roles and broaden their skillset.
-
Video
Hybrid Workplace
We’re building the workforce and workplace of the future by investing in our sites around the world. We're developing a high-performing and diverse workforce, and embracing hybrid work to support collaboration and connection, regardless of where we work.
-
-
-
-
Jobs For You
You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesYou haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesSign Up for Job Alerts
Be the first to find out about open jobs that fit what you're looking for.