Senior Design Researcher
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s mission is to power prosperity around the world serving over 7 million small and medium businesses. The Intuit Assist for QuickBooks team harnesses the powers of Generative AI to build innovative solutions with a keen focus on done-for-you experiences to businesses. Join us as a Sr. Researcher where you will help uncover customer insights that directly shape the future of our offerings by providing highly impactful customer, product and design insights.
Responsibilities
- Lead a track of strategic research providing actionable insights by collaborating with designers, product managers and engineers adhering to best practices with integrity and rigorous execution of research
- Plan and execute original user research including creating planning documents, study organization, data analysis and in-depth reporting of insights
- Bring in outside-in learnings through desk research, competitive reviews and third-party data sources
- Leverage internal data to bring additional insights and help shape a point-of-view
- Be prepared to execute on a range of methods including interviews, usability testing, quantitative approaches and everything in between
- Deliver high-impact insights that blend the customer need and business considerations to help drive product strategy in well-articulated reports
- Thrive in an extremely fast-paced workplace with multiple stakeholder demands in an environment with consistent shifts and pivots
Qualifications
- Bachelors Degree in Psychology, Human Factors or equivalent fields, strong preference for Master’s degree or higher
- Demonstrably strong understanding and application of fundamental research principles for all stages of projects including design, analysis and reporting
- 5+ years of industry experience in technology applications including mobile
- Expertise in a broad range of methodologies including ethnographic-like approaches, interviews, diary studies, usability testing, surveys and experimental design
- Multi-method skills preferred including survey design and analysis
- Ability to turn analysis into a compelling story across all levels of leadership in the org.
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