Senior Product Manager, Sales Enablement & Operations

Job Overview

People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.

The QuickBooks Online team has recently launched a new business offering, Intuit Enterprise Suite (IES), to fuel the growth of growing mid-market businesses with more complex needs by becoming their single source of truth for running their businesses and also managing their finances.

As part of our IES efforts, we are seeking a Senior Product Manager to support the growth of our Sales Enablement and Product Operations function. The Product Operations function does not currently exist within this team, so this is an exciting opportunity to build something from the ground up.

Responsibilities

• Collaborate across functional and product groups to plan and drive innovative improvements to methodologies, strategy, and processes.
• Be a key influencer by driving change through strong collaboration across organizational boundaries and levels.
• Partner with E2E platform teams to develop and execute on a plan for implementation in a target state solution.
• Routinely deliver a great outcome for all customers through the efficient use of software development resources.
• Analyze and synthesize data into actionable next steps to improve the customer experience.
• Be an ambassador for your product and be able to sell your ideas up, down and across Global Business Solutions Group (GBSG).
• Tell well crafted stories with excellent presentations that reinforce your message.
• Envision the future and partner with platform teams to develop enhancements for legacy platforms.
• Invest in AI individually and at a company level, working to improve our Agent experiences by measuring how we’re doing and driving priorities to improve.
• Participate in and facilitate analysis sessions to capture desired capabilities and understand business requirements.
• Document requirements and acceptance criteria for user stories as appropriate for the Agile Scrum Team.
• Ensure the proper level of production support is delivered to application users and managers.
• Define process for root cause analysis and identification; work across teams to ensure the root cause is fixed.

Qualifications

• 3-5 years designing and delivering exceptional software products in a Product Manager role with an emphasis on organizational effectiveness.
• BA/BS or equivalent experience required, MBA or MS advanced degree is a plus.
• High energy, self-starter with a positive mindset and with a "can do" attitude. Must be present, persistent, ambitious, curious and creative and willing to challenge their team to dream big.
• Comfortable with change, uncertainty and charting new territory.
• Strong partner management skills, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means with both internal and external audiences.
• Results-oriented with a track record of focusing on high impact activities and driving strategic initiatives through to execution without direct authority.
• A critical and analytical thinker that can find innovative ways to solve problems with technology.
• Effective communicator, presenter, and negotiator.
• Experience with Agile development and methodologies, specifically in the role of Product Owner.
• Proficient in a variety of methods to develop and convey ideas and concepts in a fast, iterative manner (Google Sprint, storyboards, wireframes, paper prototyping, etc).
• Proven expertise leading cross-functional teams that deliver customer-focused product offerings on-time and with high quality.
• Demonstrated proficiency in process development, implementation and improvement across multiple functions/teams.
• Experience developing mobile or web-based products, interfaces, technologies and platforms.
• Strong analytical and technical background with a fascination and respect for minutia and interconnected applications.
• Deep analytical skills and ability to analyze data and research to create strategic visions.
• Experience with business process redesign principles, process mapping tools and techniques.
• Working knowledge of testing strategies/plans/cases, including automated testing.
• Stays apprised of industry trends and best practices via available channels (conferences, newsletters, user groups, etc.) and leverages as necessary in performing job roles.
• Exhibits a passion for learning new emerging skills that are relevant to their role.
• Strong project management skills and an ability to think and lead complex projects simultaneously.
• Understanding of cutting edge target state tech stack technologies like JavaScript-ES6, AWS, React.js, Custom Elements, FlexBox, Cocoa, Java, GraphQL, Selenium & Saucelabs. Agile tools: Aha!, Jira, Confluence. Platforms: SalesForce, OpenText.