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Senior Staff Fraud and Risk Analyst

Category Security, Risk & Fraud Location Mountain View, California Job ID 2024-67543
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit QuickBooks is leading the charge in revolutionizing financial services for small and mid-market businesses with its groundbreaking money movement platform. We are on a mission to help Small and Mid-Market Businesses thrive by providing them with end-to-end financial tools and services.

The Fraud Policy team utilizes cutting-edge AI technology to detect and prevent fraud while providing frictionless experience for good customers. As a Policy leader, you will collaborate with Product, Engineering, Finance, Risk Operations, Data Science, and Compliance teams to design end to end Money experience and risk strategies to meet the evolving needs of mid-market businesses. If you're passionate about solving real customer problems through decision science and analytics, we welcome you to join our talented team.

Responsibilities

  • A thought leader collaborates across organizations, processes, and systems to design and build holistic risk experience that meets unique business needs of mid-market customers at every stage of their business lifecycle
  • Taking ownership and acting as a point of contact for risk-related inquiries from mid-market customers, providing expert advice and resolution strategies to facilitate customer experience and mitigate risks
  • Being customer oriented, listen to mid-market customer needs and bring extensive expertise and innovative risk strategies to enable Intuit's mid-market customer growth and expansion, maximize profitability, and enhance trust-related merchant and consumer experiences
  • Utilize advanced analytics and data mining techniques to develop and continuously improve fraud detection strategies, tools, and processes. Provide actionable insights and data driven recommendations to senior leadership

Qualifications

  • Strong business acumen and exceptional analytical ability, with at least 5-7 years of relevant experience in fraud analysis, prevention, and detection. Preferred experience with the Fintech
  • Working knowledge of the fundamentals of risk controls, including fraud detection, loss forecasting, and disputes/collections
  • Demonstrated experience in using data-driven insights to solve business problems. Proficient in statistical analysis tools like Python, SQL and data visualization tools. Familiarity with big data technologies such as Hive, Hadoop, and related concepts preferred
  • Polished partnership and communication skills, with the ability to interact cross-functionally with both business and technical partners and articulate complex issues to senior management and non-technical stakeholders. You operate within large organizations by influencing decision makers, negotiating win-win outcomes, driving prioritization across teams, and building consensus
  • Demonstrated ability to manage complex projects and deliver solutions in a fast-paced environment
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