Staff Design Operations Specialist

Job Overview

At Intuit we believe everyone has the right to prosper, which is why our mission is Powering Prosperity Around the World. Being a mission-driven company includes living our values every day. That means integrity is at the foundation of everything we do, including the products we design, the role we play in the communities we are a part of, and the way we treat every person that is a part of the Intuit family.

Our products, including TurboTax, Credit Karma, QuickBooks and Mailchimp, help solve our customers’ most important problems to help them make more money, save time, and make financial decisions with confidence.

Intuit was founded in 1983 by Scott Cook and Tom Proulx and went public in 1993. Today, with a customer base of over 100 million, over 17,000 employees, Intuit serves customers worldwide in 19 locations and 9 countries by using our AI-driven expert platform to deliver powerful solutions for our customers’ most important financial problems.  And as much as we have re-invented our products and services, we have always stayed true to our core values.

Delivering on our mission on behalf of customers also means going beyond the products and services. We are committed to leaving the world a better place than we found it by delivering job readiness and creation through our Prosperity Hub Program, making a positive impact on climate with our focus on becoming twenty times carbon positive by 2030 and our unrelenting commitment to diversity, equity, and inclusion.

We’re proud to have a culture that attracts top talent and empowers them to do the best work of their lives. When employees know they can bring their whole selves to work – that translates into an environment that has been recognized as one of the world’s best and most innovative places to work year upon year.

Team overview

We are searching for an experienced Design Operations Specialist to partner closely with the Customer Strategy and Storytelling team, a group of passionate design strategists dedicated to championing Intuit’s customers and audiences through all brand experiences. You can bring all the critical pieces together when it comes to customer storytelling - strategy, business outcomes, narratives, and audience needs - to produce transformative experiences for our audiences. 

You’ll be sitting on a strategy team of ~8-10 multidisciplinary strategists and partnering with a design strategist to lead the team from strategy through execution. You’ll be partnering closely with program managers in other business units/functions to align the delivery of high-quality work to the most critical events throughout the year, such as Intuit’s Investor Day or Intuit Connect. The ideal candidate will have a strong understanding of the design strategy as a discipline and a strong passion for collaborating with cross-disciplinary teams to create unique and memorable experiences.

Responsibilities

• Work closely with the design strategists and lead by example as a strategic and critical success partner.
• Provide strategic oxygen by empowering the strategy team to maximize its productivity; manage its initiatives and operational needs. You identify and solve team needs with regards to process, tools, documentation, asset management, etc.
• Be the critical bridge between Brand and Transformation and internal partners to to align the delivery of critical work against key events. 
• Build strong relationships and act as a bridge between the customer strategy team and our partners across the business at QuickBooks, Mailchimp, Credit Karma and TurboTax.
• You help define and establish key op mechs/meetings to manage large and small event deliverables through all phases of implementation.
• You thrive in working through the complexity of managing multiple calendars and brokering key meetings that need to happen across the organization

Qualifications

• A stellar attitude, zest for design and a passion to help bring great brand and storytelling experiences to life 
• Bachelor’s degree or equivalent experience.
• Min 5-7+ years of production/project management/program management experience within Design and/or Design strategy
• Deep experience working with creative/design teams, understanding how to integrate processes with creative minds and demonstrate influence with cross-functional partners.
• Proven track record of delivery and execution of medium to large scale programs.
• Strong experience with Agile development and methodologies and related software and tools to keep organized.
• Thorough understanding of the creative development processes and product development life cycle.
• Brings order to complex programs and can scope and prioritize projects, identify risks and dependencies, define schedules, and work independently.
• Confidently manages ambiguity with a track record of creative problem solving that demonstrates flexibility.