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Staff Fraud and Risk Analyst
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit QuickBooks is on a mission to transform financial services for small businesses through its money movement platform. To achieve this, the Analytics, Insights, Governance and Sanctions Operations (AGSO) organization is looking for a strong risk and control governance Staff-level analyst to transform and strengthen our first line of defense.
As a Staff Fraud and Risk Analyst, you will partner with a wide range of partner teams to understand and document our risks and controls to ensure a strong 1st line of defense control environment. You will deep dive into data and business processes and interact with leaders to showcase end to end controls at various stages of the customer lifecycle. More importantly, we need you to drive the transformation of governance work to unlock the power of data and technologies to better serve our business and customers.
Qualifications
- 6+ years of relevant business experience including: Risk, Finance, Compliance, Audit, or other related subject areas
- Requires a Bachelor's degree, Masters preferred
- Demonstrates strong project and time management skills with ability to lead, multi-task, and prioritize multiple initiatives independently with cross-functional teams while delivering effective results
- Strong communication skills and ability to present complex analysis clearly and concisely with persuasive verbal and written presentation to senior/executive leadership
- Advanced technical skills with SQL and proficiency and visualization tools, such as Tableau, Quicksight, and others
- Strong analytical mindset, business acumen, and a drive/curiosity for continuous learning
- Knowledge of statistical methods, techniques, and formulas to test and determine the reliability and soundness of results
- Excellent problem-solving skills and end-to-end critical thinking
- Experience with Fintech (Small Business Payment, Payroll, or Lending) with focus on risks and control management background is preferred
- Experience with R, Python, and Machine Learning is a plus
Responsibilities
- Understand business processes, risks, and controls quickly and in-depth with ability to build strong relationships with partner teams and stakeholders
- Partner closely on all aspects of the business including Product, Policy, Operations, Accounting, and Compliance with a focus on assessing risks and controls for new offerings.
- Understand business processes to create policies, standards, and control definitions and to drive risk and control assessments, process flows, and process narratives.
- Develop processes to document controls, communicate changes, and log and report issues/ findings in coordination with technology and business partners.
- Effectively manage change that results from the introduction of new policies, products, and processes
- Participate in walkthroughs and provide recommendations for setting up of business processes and IT controls.
- Innovate and identify better ways to document, monitor, and manage end-to-end controls
- Develop, support, and measure the implementation of strategic business initiatives
- Develop procedures for daily control monitoring capabilities to ensure business processes are working in compliance with risk policies
- Identify control deficiencies, bugs, findings and provide recommendations concisely to non-technical audiences, both in verbal and written presentations
- Deep dive into problems and debug issues and drive the necessary conversations to support remediation
- Handle, manipulate and analyze data to support impact assessment and root cause analysis
- Provide ongoing communication to leadership to keep them apprised of progress and findings, escalating when appropriate
- Proactively find opportunities to automate and streamline current and future processes, improve efficiency and productivity of the broader team
- Follow industry trends to ensure that solutions are best in class and meet industry standards
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Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad
Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn
Intuit employee
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Conrad
Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather
Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake
Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna
Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia
Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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