Staff Product Manager - Customer Help Search Experiences

Job Overview

Intuit is a global technology platform that helps our customers and communities

overcome their most important financial challenges. We help give over 50 million consumers, small business, and self-employed customers around the world the opportunity to prosper.

Imagine a career where your creative inspiration can fuel BIG innovation.

Immerse yourself in our award-winning culture while creating breakthrough

solutions that change the financial lives of more than 50 million personal users,

seven million small businesses, and over 1,800 financial institutions and their

millions of customers worldwide.

Come join the QuickBooks, Customer Success, Digital Delivery team and lead

the journey of AI led digital help experiences. Here you will build capabilities

and experiences that provide recommendations and help customers find

answers to questions quickly and effectively, saving valuable time, building

confidence and ensuring they get the most value from our products to run and

grow their businesses. The Digital Delivery team works across core product,

customer experience, and platform capability teams to create and deliver

capabilities and experiences that serve our entire suite of products and digital

help tools such as In-Product help, Out-of-Product help, contact support and

more!

We are looking for candidates with a strong track record of managing platform

products, demonstrated experience in UI frameworks, deep technical and AI

understanding, strong execution capability, a history of building strong business

partnerships and delivering impactful business results.

Responsibilities

• Create momentum with entrepreneurial grit and bias for action
• Brings bold ideas that changes the trajectory of the customer experience
• Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps
• Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast
• Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints
• Share domain knowledge and mentor others

Qualifications

• Minimum of 7 years designing and delivering world-class software architecture and products in a Product Management role
• Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customers needs and preferences
• Successful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a task
• Ability to assess and recommend opportunities where Data and AI can improve customer experiences
• Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
• Ability build cross-functional partnerships to work effectively with product, content, customer experience, help platform and engineering teams to manage planning and dependencies
• Strong project management skills, including the ability to lead multiple complex projects simultaneously
• Undergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered