Staff Product Manager, Digital Experiences - Community

Job Overview

Imagine a career where your creative inspiration can fuel BIG innovation. Immerse yourself in our award-winning culture while creating breakthrough solutions that change the financial lives of more than 50 million entrepreneurs, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Join the Digital Experiences team as a Senior Product Manager responsible for our Community platform and AI-driven user experiences. The Digital Delivery team works across core product, customer experience, and platform capability teams to create and deliver digital-first capabilities and experiences that serve our entire suite of products and tools, empowering customers to grow their businesses. 

You will be tasked with utilizing artificial intelligence, customer empathy, data-driven logic, and copious creativity to grow a robust community platform and ai driven experiences that accelerate Intuit customers’ speed to benefit. 

We are looking for candidates with a strong track record of managing platform products, demonstrated experience in UI frameworks, deep technical understanding, strong execution capability, and a history of building strong business partnerships and delivering impactful business results.

Responsibilities

• 5+ years designing and delivering world-class platform products in a Product Management role, focusing on cross-functional, distributed teams.
• Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customers needs and preferences
• Successful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a task
• Ability to assess and recommend opportunities where Data and AI can improve customer experiences
• Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
• Ability build cross-functional partnerships to work effectively with product, content, customer experience, help platform and engineering teams to manage planning and dependencies
• Strong project management skills, including the ability to lead multiple complex projects simultaneously
• Excels at stakeholder management and influencing across the organization
• Track record in defining and delivering awesome products solving big customer needs.
• Proven experience with successfully executing a multi-quarter roadmap for a multi-team, cross-functional organization
• Demonstrated success in taking data-driven approaches and delivering impactful business results through experimentation.
• Experience with Agile development and methodologies being the product owner
• Passion for the customer - A Track record of working closely with customers and partners,of listening and taking a customer-focused approach to strategy and priorities
• Excellent collaboration and initiative sequencing skills - leading execution across teams, influencing across organizations and geographies
• Great communication skills - in small teams and larger group presentation formats
• Undergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered

Qualifications

• Define and deliver on durable requirements for building Generative AI-driven user experiences, including Tools, Libraries, Analytics solutions, and Paved Roads.
• Work with content, conversational AI, and digital delivery teams on scaling best practices for GenAI voice and tone across Intuit.
• Partner closely with Product Managers and teams from the different Intuit business offerings to understand the requirements and priorities, and to drive to a common goal.
• Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plans, progress, and success across a cross-functional team.
• Drive execution and delivery by managing dependencies and plans across a wide breadth of different teams including customer experience and AI teams
• Create momentum with entrepreneurial grit and bias for action
• Bring bold ideas that changes the trajectory of the Community platform customer experience
• Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps
• Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast
• Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints
• Share domain knowledge and mentor others