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Staff Software Engineer - SRE
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Intuit FinTech Payments Platform as a Software Engineer. Intuit Fintech is your trusted financial expert empowering financial prosperity for businesses and consumers through a convenient, powerful, AI-native fintech platform providing fast and easy access to funds at the time of need. We process millions of transactions every day across various payment methods. Millions of customers and merchants send billions of dollars moving at light-speed through our systems annually.
Responsibilities
- Be the first level of support and handle and investigate incidents, production issues, and alerts
- Identify, design and build tools that are focused on tooling work and observability work, ensuring high availability, scalability, and performance of our production systems
- Ensure the highest standards for engineering design, implementation, and testing
- Accurately scope effort, identify risks and clearly communicate trade-offs with team members and other stakeholders
- Investigate production issues and provide valuable insights to the core teams
- Pursue and resolve complex technical problems and share key learnings
- Stay aware of industry trends and make technology choices and strategic decisions
- Collaborate closely with peers, cross-functional teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results forward for Intuit
Qualifications
- 5+ years of related experience with software development team, reliability or engineering excellence experience preferred
- Expert in one of the following: Automation, Monitoring tools, Cloud Operations
- Solid AWS experience
- Solid and comfortable with backend or full stack coding and scripting: strong experience with Java/J2EE, Go, Python, REST, SOAP, JSON
- Skilled in software development lifecycle processes. Experience with SCRUM and Agile Development
- Knowledge of current trends and best practices in the modern SaaS technology landscape
- Experience in leveraging Amazon Web Services for building scalable applications
- High adaptability and flexibility
- Work well under pressure
- Easy to work with: you communicate well, collaborate, and harness people around you during crises
- “Do whatever it takes” attitude
- Have a passion for working on systems that are highly reliable, maintainable, scalable, and secure
- High energy, self-starter with a positive mindset and with a "can do" attitude
- Years experience in Fintech with large-scale payment systems
Operational Excellence:
- Proactively identifies and resolves product stability issues, thereby improving quality and availability
- Expertise in designing and implementing advanced CI/CD and automation/resiliency concepts such as Progressive Rollouts and Failure Modes and Effects Analysis (FMEA)
- Identifies and drives resiliency, cost optimization, and process improvements
- Manages and performs on-call duties to ensure operational excellence and quick resolution of production incidents
Software Fundamentals:
- Writes and reviews code to eliminate complexity while ensuring security, scalability, performance, testability, resiliency, and maintainability
- Expert at diagnosing and resolving cross capability issues, with a focus on tooling and observability
- Enhances test coverage including unit tests, end-to-end tests, and integration tests to maintain production system robustness
- Experience with metrics, monitoring and alerting tools such as Splunk, Wavefront, AppDynamics, Prometheus, and Pagerduty
Design and Architecture:
- Promotes standard practices for tooling, monitoring, and observability
- Develops tools that focus on improving system observability, including metrics, logging, and tracing
Communications:
- Ability to convince people of their design, especially for tooling and observability solutions that ensure system reliability and performance
- Is receptive to feedback from peers and acts accordingly, particularly in high-pressure incident resolution scenarios
- Collaborates with other team members to solve problems more effectively, emphasizing cross-functional collaboration during production incidents
- Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $$191,000-258,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
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