Staff Technical Program Manager - Strategic Tech

Job Overview

Come join the Global Business Solutions Group (GBSG) Product TPM team, as a Staff Technical Program. The GBSG Product TPM team’s mission is to accelerate the outcomes for our Quickbooks product-line by driving for clarity among chaos and uniting cross-functional teams to operate with velocity. In this role, you will be program managing the technology modernization and operational excellence charter for our GBSG Ecosystem Experiences engineering organization. We are looking for candidates who have strong program management experience with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

Responsibilities

• Drive technical program management for the GBSG ecosystem growth portfolio, partnering with SBSEG Product, Marketing and GTM teams. 
• Orchestrate in-year planning for the portfolio in close partnership with key stakeholders to develop program roadmaps and align with dependent teams.
• Drive cross-functional execution of one or more programs on the roadmap establishing program operating rhythms, leading cross-functional meetings and fostering collaboration.
• Execute programs in a manner that is consistent with both Agile principles and the needs of the program. 
• Communicate progress, status, risks, and relevant insights for your programs across organizational boundaries and levels.
• Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.
• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
• Partner with other TPMs to define, socialize and implement organization-wide processes.

Qualifications

• 10+ years of Program Management experience, including 8 or more years leading multiple complex technology-focused programs.
• Self-starter able to track complex and/or large volume of details (technical and program related), manage and coordinate with 10-15 scrum teams, across multiple sites
• Excellent leadership and interpersonal skills. Demonstrated ability to work in a matrix environment, and ability to influence at all levels.
• Outstanding communication skills appropriate for engineers and executive-level audiences. Ability to communicate goals & challenges of programs, relationship to business goals, provide summarized exec views, while also being able to get into the details. Self-awareness of what to share with each audience.
• Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.
• Degree in engineering, computer science, information systems or equivalent experience.
• Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with Kanban, Agile and Scrum development methodologies.
• Experience delivering technology programs for Marketing / Go-To-Market orgs preferred.
• Domain knowledge of operating high availability, high performance, reliable and robust platform architectures
• Understanding of cloud hosting technologies like AWS and GCP is preferable
• Strong understanding of contractual SLAs, performance tracking and reporting