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Staff Technical Program Manager, Tech Strategy & Planning

Category Program Management & Business Operations Location Mountain View, California; Mountain View, California Job ID 19245
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

PDX Tech Strategy & Planning is a high-performing team responsible for driving operational excellence, running PDX’s operating mechanisms, and ensuring clarity and alignment across the organization. We partner closely with Tech Communications and Strategic Narratives to deliver effective communication, learning experiences, and a consistent PDX employee journey.

We are seeking a Staff Business Operations Manager with a focus on Communications and Learning & Development to lead execution of PDX’s internal communication channels, accelerate organizational learning, and support major PDX-wide events and operating rhythms. This role blends strong program management, exceptional communication skills, and a passion for org acceleration—playing a critical role in keeping PDX informed, aligned, skilled, and growing.


Responsibilities

Internal Communications & Channels

  • Own execution and maintenance of PDX internal communication channels, including Slack channels, the PDX website, resource libraries, and org charts.

  • Translate complex operational, technical, or performance information into clear, concise internal communications for broad PDX audiences.

  • Partner closely with Tech Communications and Strategic Narratives to ensure content quality, alignment, and connection to broader Tech/Intuit communications.

Learning & Development (Org Acceleration)

  • Design, implement, and manage internal learning and development programs for PDX employees that support onboarding, operational excellence, and ongoing skill development.

  • Drive learning & growth initiatives, including mentorship programs, manager community offerings, and customer empathy events (guest speakers, trainings, workshops).

  • Accelerate AI adoption across PDX by integrating AI tools, education, and workflows into communication and learning programs.

  • Support builder culture onboarding by creating clear pathways for new hires to understand PDX, how we operate, and how to contribute quickly and effectively.

Operating Mechanisms & Program Management

  • Support communication planning and delivery for PDX-wide events such as All Teams Meetings, Global Engineering Days, Excellence Awards, and SLT/ELT engagements.

  • Drive communication and learning workback plans across PDX operating mechanisms by coordinating with TPMs, People & Culture, EABPs, and cross-functional partners.

  • Lead and support operational programs end-to-end, including defining objectives, managing timelines, preparing materials, and coordinating stakeholders.

  • Support PDX community initiatives focused on connection, growth, and engagement (e.g., Manager Community, People & Culture initiatives, onboarding experiences).

Continuous Improvement & AI Enablement

  • Monitor communication and learning program effectiveness and contribute to continuous improvement of processes, tools, and delivery.

  • Leverage GenAI tools to streamline content creation, enhance communication workflows, support training development, and accelerate the speed of information flow across PDX.


Qualifications

Required

  • 6–8+ years of experience in Business Operations, Program Management, Internal Communications, Learning & Development, or similar roles.

  • Proven experience managing internal communication channels at scale.

  • Experience designing or supporting training, onboarding, or capability-building programs.

  • Excellent written and verbal communication skills, with the ability to simplify complex information.

  • Strong program management skills with experience owning workback plans, cadences, and cross-functional coordination.

  • Experience operating in matrixed environments with multiple stakeholder groups.

  • Strong analytical and organizational skills with a bias for action.

Preferred


  • Experience within PDX, Intuit, or within a large technical organization.

  • Familiarity with Slack Canvas, microsites, and enterprise communication platforms.

  • Experience preparing content for leaders and large-audience internal events.

  • Experience supporting or managing learning and development initiatives, manager enablement, or technical onboarding programs.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California $ 177,500- 240,500



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