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Vice President of Design, QuickBooks Ecosystem
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Intuit Global Business Solutions Group (GBSG) is responsible for generating over half of Intuit’s global revenue. Flagship brands include QuickBooks and Mailchimp, and our vision is to be the connected E2E platform that small and medium-sized businesses rely on every day to run and grow their businesses — doubling their revenue and profitability. GBSG is uniquely positioned to be the source of truth and engagement by addressing fundamental customer needs of finding customers, getting paid, getting access to capital, accessing expert advice, remaining compliant and organized, and getting their work done.
Historically, GBSG’s sweet spot has been businesses with 1-10 employees but we have extended up market to serve businesses with 10-100 employees - what we define as “mid-market.” GBSG has developed its product offering to include multichannel commerce, money management (>$250bn in payments volumes, >2tn in invoices), getting access to capital, workforce management (payroll, time tracking), and access to expert advice (virtual bookkeeping).
We are looking for a transformational Vice President of Design who will play a key role in Intuit’s GBSG’s senior leadership team working hand in hand with the SVP, QuickBooks Accounting and End-to-End Experiences leader to define and deliver on GBSG’s growth strategy.
The Design leader will lead product design across the entire QuickBooks ecosystem and play a key cross-functional leadership role in a variety of product excellence and cross-platform integration initiatives. You will set the vision for the design function and drive end-to-end excellence in the customer experience across all web and mobile properties; you will build a high-performance culture for a direct organization of ~150 employees; and you will deliver winning results by driving customer and business outcomes such as improved Product Recommendation Scores (PRS), Usability Scores, and customer acquisition and retention.
This leader will be human centered, data-driven and well-versed in AI-driven solutions that create exceptional experiences, elevate our digital platforms, enhance user engagement, streamline processes and achieve business objectives, building Intuit’s reputation as a company that delivers cutting-edge digital experiences across all of our offerings for SMB and Mid-Market customers.
You will have a proven track record of raising the bar of craft and execution, delivering winning results, leading with a clear vision, and a mindset that views the user experience as QuickBooks’ most important “product.” You should also have experience creating world-class systems and processes to measure and improve the experience.
Responsibilities
- Develop, engage, and transform the world’s most talented design team
- Coach and unlock personal growth for the leaders on your team
- Create a culture and team environment where teams can do the best work of their lives
- Empower small and mid-market businesses around the world to grow their customers, brand and businesses
- Champion the Intuit design brand in external and internal design communities
- Lead cross-functional product vision as a member of the Product Leadership Team
- As an officer of the company, consistently demonstrate inclusion, integrity and customer-obsession
Qualifications
- You are passionate about solving the most important problems for Small and Medium sized businesses
- You have 15+ years of demonstrated UX leadership and management for branded products or systems
- You have a solid understanding of UX strategies, best practices, principles, and models
- You have experience leading UX design teams and deliverables (visual, interaction, content, user research, front end engineers)
- You are a servant leader with proven leadership and decision making skills
- You are an exceptional communicator (written and verbal) with an ability to articulate and sell a vision to product and technical teams
- You are a skilled collaborator that can bring the best out of your colleagues
- You have an entrepreneurial spirit and mindset with a focus on possibilities and not obstacles
- You are adaptable to change, collaborative, and can work through ambiguity with ease
At Intuit, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire people from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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