Staff Business Data Analyst - (Mailchimp)

Category Data Location Mountain View, California; Atlanta, Georgia Job ID 2023-45757

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We’re looking for a Staff Analyst to join the Mailchimp Sales Analytics team. You will be responsible for owning key analyses projects, reporting, and processes leading to insights that help drive revenue growth and retain customers. We are seeking a motivated and energetic data analyst to support the growth of the analytics function of this team

As a Staff Analyst on the Sales Analytics team, you will help lead strategic, data-driven decision making at Mailchimp. In this role, you will apply a variety of analytical tools and techniques to conduct analyses to understand and explain customer behavior, business trends, and predict future business outcomes. Your main stakeholders will be the sales, onboarding, customer education teams. You’ll work cross-functionally with, product, finance, marketing, legal, and others -- to support the business on strategic analytics requests and build cross-functional reporting to arm Mailchimp with insights that will help steer our future.

This position is based in Atlanta, GA or New York City. We offer relocation.

Responsibilities

Support experimentation design to measure impact of sales initiatives; synthesize and present results
Coordinate data infrastructure work to ensure appropriate tracking is in-place to conduct high-quality analyses
Analyze large behavioral data sets to create a complete picture of the Mailchimp customer, their behaviors, and needs, turning them into actionable recommendations and insights that tie to larger strategic business goals
Develop statistical models to drive an enhanced understanding of customer behavior, propensity to engage with human assistance, propensity to churn, etc.
Develop analytical and scientific frameworks to develop an understanding of the customer journey and engagement with different human interventions
Strong product sense - ability to identify and size new human assistance opportunities to strategically grow the business
Calculate the downstream impact of high value actions taken by customers across the Mailchimp and Intuit ecosystems
Guide other analysts and researchers on the design, execution, and analysis of quantitative, qualitative, and mixed-methods research studies
Own and build analytical tools and solutions addressing product and business needs and questions enabling better decisions by leadership
Lead complex analytics requirements conversations, communicate with stakeholders to plan analysis approach, and guide key decisions
Create new reporting and dashboards, data infrastructure, and queries to track key marketing metrics across multiple data sources leveraging SQL, R/Python, Looker, Tableau, and other visualization tools; monitor for changes in trends, share insights and make recommendations
Work with strategic initiative owners and key stakeholders to identify and conduct targeted analyses on high-priority topics; provide subject matter expertise on product analytics topics
Develop narratives and recommendations from analyses, build presentations, and present findings to business stakeholders
Partner with strategic initiative owners and key stakeholders to define KPIs and build dashboard reporting to help the business make data-informed decisions
Build analytics roadmaps to support and align with sales and customer success roadmaps

Qualifications

5-7 years of experience in an analytics-focused role, prior work experience within a technology (software) company
Proven experience analyzing data from a variety of sources (quantitative and qualitative), presenting the data in a clear and concise manner, and create actionable insights
Expertise in SQL, Python/R
Experience with statistical methods such as regression and hypothesis testing
Demonstrated, hands-on experience with data visualization tools, e.g. Looker and Tableau
Ability to build relationships, be persuasive and influential within and across immediate working groups
Experience working with cloud based data warehouses like Google BigQuery, Redshift, or Snowflake
Experience working in an Agile Product Development environment a plus
Experience with mentoring others in User Experience Research practice
Bachelor’s or Graduate degree, Field of Studies required: In a quantitative field or commensurate experience such as Statistics, Business Analytics, Data Science, Applied Math, Econometrics or Operations Research.
Knowledge of web analytics and user behavior analysis (Google Analytics, Adobe Analytics, etc.)
Experience with distributed computing is a plus
Experience with Causal Inference methods is a big plus

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $157,500 - $213,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.