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Staff Analyst - Sales Team (Mailchimp)

Category Data Location New York, New York; Atlanta, Georgia Job ID 2023-45757

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We’re looking for a Staff Analyst to join the Mailchimp Sales Analytics team. You will be responsible for owning key analyses projects, reporting, and processes leading to insights that help drive revenue growth and retain customers. We are seeking a motivated and energetic data analyst to support the growth of the analytics function of this team

As a Staff Analyst on the Sales Analytics team, you will help lead strategic, data-driven decision making at Mailchimp. In this role, you will apply a variety of analytical tools and techniques to conduct analyses to understand and explain customer behavior, business trends, and predict future business outcomes. Your main stakeholders will be the sales, onboarding, customer education teams. You’ll work cross-functionally with, product, finance, marketing, legal, and others -- to support the business on strategic analytics requests and build cross-functional reporting to arm Mailchimp with insights that will help steer our future.

This position is based in Atlanta, GA or New York City. We offer relocation.

Responsibilities

Analysis & Insights

Build analysis plans individual or team analysis projects
Using a combination of SQL, Excel/Sheets, and Tableau, analyze multiple kinds of data sets to provide a complete picture of user behavior
Design experimentation initiatives, develop experiment tracking, analyze results and present recommendations
Develop data infrastructure guidelines for new customer outreach programs and partner with data teams to implement
Drive methodology iteration and build templates for common analysis projects
Identify and synthesize both quantitative and qualitative research and trends related to the business
Craft narratives and recommendations from analyses, build presentations, and present findings to business stakeholders

Drive Visibility & Decision Making

Lead the development, improvement, and automation of Customer Team Initiative reporting (e.g., Tableau & Looker dashboards, visualizations)
Facilitate insight generation from KPIs, highlighting and decomposing trends and drilling down to identify underlying drivers
Build relationships and provide analytical guidance to business stakeholders and leaders

Qualifications

Functional

Deep understanding of customer support, sales enablement (Salesforce reporting, lead enrichment, propensity modeling, quota setting, etc) and user behavior data analysis is a plus (Salesforce, Google Analytics, Adobe Analytics, etc.)
Expertise in analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights
Experience in partnering with and presenting to executive and cross-functional leadership
Strong communication, collaboration, and problem-solving abilities
Strong product sense - ability to identify and size new product opportunities to strategically grow the business

Technical

Advanced knowledge in SQL and experience working with cloud based data warehouses (Google BigQuery, Redshift, or Snowflake)
Proven experience in stitching together disparate data sources and building data infrastructure, defining KPIs, and tracking business performance
Experience with business case modeling and market/opportunity sizing
Demonstrated experience with data visualization tools (Tableau/Looker) and dashboard development for executive and customer-facing teams

Work/Education

Minimum of 5 years experience in an analytics-focused role. Prior work experience within a SaaS company and sales enablement function is a preferred
Bachelor’s or Graduate degree, Field of Studies required: In a quantitative field or commensurate experience such as Statistics, Business Analytics, Data Science, Applied Math, Econometrics or Operations Research

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $157,500 - $213,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.