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Job Details
2023-45757 -

Staff Analyst - Sales Team (Mailchimp)

Location(s): New York, New York
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We’re looking for a Staff Analyst to join the Mailchimp Sales Analytics team. You will be responsible for owning key analyses projects, reporting, and processes leading to insights that help drive revenue growth and retain customers. We are seeking a motivated and energetic data analyst to support the growth of the analytics function of this team

As a Staff Analyst on the Sales Analytics team, you will help lead strategic, data-driven decision making at Mailchimp. In this role, you will apply a variety of analytical tools and techniques to conduct analyses to understand and explain customer behavior,  business trends, and predict future business outcomes. Your main stakeholders will be the sales, onboarding, customer education teams. You’ll work cross-functionally with, product, finance, marketing, legal, and others -- to support the business on strategic analytics requests and build cross-functional reporting to arm Mailchimp with insights that will help steer our future.

This position is based in Atlanta, GA or New York City. We offer relocation.

Qualifications

Functional

  • Deep understanding of customer support, sales enablement (Salesforce reporting, lead enrichment, propensity modeling, quota setting, etc) and user behavior data analysis is a plus (Salesforce, Google Analytics, Adobe Analytics, etc.)
  • Expertise in analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights
  • Experience in partnering with and presenting to executive and cross-functional leadership 
  • Strong communication, collaboration, and problem-solving abilities
  • Strong product sense - ability to identify and size new product opportunities to strategically grow the business

Technical

  • Advanced knowledge in SQL and experience working with cloud based data warehouses (Google BigQuery, Redshift, or Snowflake)
  • Proven experience in stitching together disparate data sources and building data infrastructure, defining KPIs, and tracking business performance
  • Experience with business case modeling and market/opportunity sizing
  • Demonstrated experience with data visualization tools (Tableau/Looker) and dashboard development for executive and customer-facing teams

Work/Education

  • Minimum of 5 years experience in an analytics-focused role. Prior work experience within a SaaS company and sales enablement function is a preferred
  • Bachelor’s or Graduate degree, Field of Studies required: In a quantitative field or commensurate experience such as Statistics, Business Analytics, Data Science, Applied Math, Econometrics or Operations Research

Responsibilities

Analysis & Insights

  • Build analysis plans individual or team analysis projects
  • Using a combination of SQL, Excel/Sheets, and Tableau, analyze multiple kinds of data sets to provide a complete picture of user behavior
  • Design experimentation initiatives, develop experiment tracking, analyze results and present recommendations
  • Develop data infrastructure guidelines for new customer outreach programs and partner with data teams to implement
  • Drive methodology iteration and build templates for common analysis projects
  • Identify and synthesize both quantitative and qualitative research and trends related to the business
  • Craft narratives and recommendations from analyses, build presentations, and present findings to business stakeholders

Drive Visibility & Decision Making

  • Lead the development, improvement, and automation of Customer Team Initiative reporting (e.g., Tableau & Looker dashboards, visualizations)
  • Facilitate insight generation from KPIs, highlighting and decomposing trends and drilling down to identify underlying drivers
  • Build relationships and provide analytical guidance to business stakeholders and leaders

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $157,500 - $213,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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