Business Process Team Lead
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, we have a reputation for being innovative, bold and customer obsessed. Our innovative solutions are designed to enhance efficiency, streamline processes, and drive growth for our clients. With a passionate and talented team, we strive to deliver exceptional value and unparalleled customer experiences.
We are seeking a detail-oriented and customer-focused Business Process Team Lead to join our dynamic Sales Business Operations team. The Business Process Team Lead will play a critical role in ensuring seamless order management and supporting our sales efforts. This individual will be responsible for leading the day to day operations of the business operations team in processing customer orders, maintaining accurate records, and liaising with various departments to ensure timely and accurate delivery of our products and services.
Responsibilities
- Map current business processes across the organization to identify inefficiencies and opportunities for improvement
- Collaborate with various departments to understand their processes, needs, and challenges
- Develop and implement new processes or modify existing ones to increase efficiency, reduce costs, and improve overall performance
- Monitor the effectiveness of newly implemented processes and adjust as necessary
- Document process changes and maintain up-to-date process documentation
- Foster a culture of process improvement and operational excellence within the organization
Qualifications
- 3+ years’ experience in business administration, Operations Management, or a related field
- Proven experience in process management or a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience with process mapping and process improvement methodologies
- Experience in CRM tools
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