Learning Facilitator 2
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Risk Operations in our Fintech Business Unit as a Learning and Development Facilitator.
Responsibilities
- Training conducted based on well-defined curriculum
- Classrooms set up properly (materials, technology, space)
- Daily program/course schedules for multiple day classes aligned with design plan or adjusted to meet audience needs
- Training compliance audits for outsourcers and vendors
- Audit reports and recommendations for compliance gaps and performance gaps
- Coaches/Supervisors/Managers trained to support trainees' transfer of learning from the classroom or technical based training (TBT) to the job
- Needs analyses input
- Delivery of train the trainer programs
- Program/course effectiveness feedback delivered to designers
- Workshops/courses delivery based on specific content and style required by the partner and/or customer
- Evaluation input regarding the effectiveness of trainers they are mentoring
Qualifications
- 2+ years of relevant experience in risk management
- Proficient with G-Suite and other relevant software
- Strong analytical and critical thinking skills with attention to detail
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong organizational skills and the ability to manage multiple tasks
- Ability to work under tight deadlines and prioritize tasks to meet SLAs
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Strong understanding of customer service and customer empathy
- Willingness to learn and adapt to new technologies and processes.
- A bachelor's degree in finance, risk management, accounting or related field a plus
- Delivers training programs, workshops and classes
- Manages the classroom through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learnin
- Partners with Training managers to identify and close organizational performance gaps specific to supported areas
- Provides coaching, mentoring, and informal leadership to other trainers
- Teaches other trainers and non-trainers to deliver well-defined training programs. Mentors / coaches other individuals delivering workshops
- Partners with instructional designers during needs analyses to analyze new or redesigned workshops and provides input and feedback after course is delivered
- Works flexible hours to support delivery of workshops which exceed the typical workday
- Travels at least 25-50% of the time
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