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Manager 3 - Business Strategy & Operations
Location(s): Plano, TexasCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join Intuit as the Manager of Business Operations. This role will lead a team of about 5 overseeing the building of long-term strategy and execution for the segment.
This leader will need to translate the business strategy and priorities into a shared vision for the team. Focus on developing a high-performance culture where the team thrives in a dynamic environment of change and needs to push through ambiguity. Develop talent succession plans for the team. Additionally, be a teacher, mentor to continuously improve craft skills and come up with innovative ways to drive impact Define principles and implement processes and frameworks enabled to scale quickly.
Candidates should also have a proven track record in developing business strategies, connecting them to implementation, learning and change management plans. A compelling data-backed storyteller with strong presentation skills and at ease with working with Executive leaders within the organization to influence, partner and surface critical data to drive the business at velocity and maximum impact.
Qualifications
- 10+ years' experience including roles in business operations, management consulting, or strategy in sizable corporate,
- 5+ years leadership experience and a proven track record of building high performance culture,
- Proven track record in managing large-scale, complex programs in conjunction with a range of cross-functional leaders and mission-based teams.
- Strong organizational, communication, and presentation skills; capacity to bring disparate points of view together into a coherent story and formulate recommendations for executives.
- Ambitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively balances priorities without sacrificing detail or quality.
- Proven track record of using data and insight backed hypotheses and strategies to generate significant business outcomes, together with a strong expertise in project management.
Responsibilities
You will be supporting the Director of Business Operations in developing, updating, and driving the overall business strategy and successfully delivering outcomes for the business.
- Establish a work atmosphere where team members feel highly empowered and have a strong feeling of ownership and belonging.
- Provide regular and actionable feedback to foster the professional growth and development of your team members; make sure they can adapt to changing circumstances and evolve as a unit.
- Assisting Executive sponsors and the wider organization in defining a holistic and comprehensive strategy execution plan which includes product, operational and go-to market.
- Managing performance scorecards and KPls, ensuring it is current, factual, and accurate and enables actionable insights leading to quick decisions.
- Leveraging escalation appropriately to eliminate roadblocks and move at velocity.
- Driving complex data analysis to propose changes in strategy as well as pivots to execution
- Providing ad-hoc support on special projects and creating clear objectives for mission based teams.
- Communicating recommendations to Executive leadership in a clear, concise, and impactful way, sometimes in high pressure situations with minimal direction and iteration,
- Breaking down complex business problems and backing up reasoning using advanced analysis and insights,
- Build and maintain strong relationships across the Intuit ecosystem and Business Operations community to ensure that we are thinking holistically, with One Intuit mindset and end to end across all functions in the context of driving growth.
- Design operating models and rhythms to enable effective decision making and information flow, run and facilitate business reviews and planning meetings to improve the way we work together.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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