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Risk Management Specialist
Location(s): Plano, TexasCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join Intuit’s Account Risk Management team as a Risk Management Specialist in our QuickBooks Risk Operations. We are seeking a highly motivated individual with a FinTech operation mindset and strong analytical skills. This exciting role will help power prosperity for millions of our QuickBooks customers around the globe, while mitigating fraud, compliance, and financial risks.
** This role is hybrid and will require 2-3 days in the office per week. Must be able to work Saturdays + Sundays and most holidays. **
Responsibilities
- Proficient in two or more areas of risk analysis (e.g., compliance policies, financial risk, or fraud risk)
- With capability in conducting fraud and compliance review of pre-qualified loans
- Uses judgment and experience to escalate only the most difficult or complex situations
- Manages lower-level escalations (internal as well as external)
- Process subject matter expert in two or more areas of risk analysis
- System subject matter expert in one or more areas
- Uses judgment and experience to escalate only the most difficult or complex situation
- Completes all assigned onboarding and loan application cases daily and maintaining the department established SLAs
- Manages the most complex cases where account risk indicators are not clear, or more than one type of risk exists
- De-escalates more complex customer situations
- Achieves a QA of 97% or higher consistently
- Effectively manages internal escalations from our Customer Care partners
- Participates in process and system improvement efforts and/or writes procedure documents and knowledge base articles
Qualifications
- Complete understanding of fraud practices and how they manifest in our products.
- With basic knowledge of the small business loans underwriting process.
- Ability to review and make solid decisions on the financial standing/ stability of our customers.
- Expert in reading financial documents and detecting fraudulent documentation/ artifacts.
- Deep analysis skills using known data, but also evaluating additional data/ information to make solid business decisions on previously unknown manifestations of risk
- Excellent writing and communication skills
- Excellent research skills using sources such as internal proprietary tools, internet search engines, partner tools/ systems.
- Excellent research, investigative, and small business loans underwriting skills.
- Proficient use of technology with exceptional internet research skills.
- Ability to make independent and sound decisions and think on your feet in a dynamic environment.
- Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
- Ability to successfully manage time to meet tight deadlines.
- A self-starter who works independently and resolves issues with minimal supervision.
- Excellent interpersonal, written, and verbal communication skills.
- Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
- Ability to manage multiple priorities in fast paced, high-volume environment
- Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
- Positive attitude and team player who demonstrates Intuit values.
- Enjoys staying on top of breaking fraud schemes/ trends.
- Prior experience in risk mitigation preferably within the payments or payroll industry (5+ years preferred)
- Knowledge of fraud behaviors and financial risk
- Soft phone skills required
- High school diploma or GED is required
- Bachelor's degree is preferred
- CFE certification is a plus!
Gleb
Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag
Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad
Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn
Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad
Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather
Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake
Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna
Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia
Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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