Hybrid work at Intuit: blending the best of in-person collaboration and the flexibility of virtual work. Learn more.

Director of Engineering, VEP Customer Experiences

Category Executive Location San Diego, California; Toronto, Canada Job ID 2024-49796

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Virtual Experts Platform (VEP) as the Director of Engineering, VEP Customer Experiences. VEP powers AI-driven digital expertise and AI-assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience a ‘dead-end’ and always have a trusted expert by their side to help them along the way. VEP is core to Intuit’s Big Bet 2 and serves every single customer that touches all the products across the tech ecosystem including expertise-led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.

We are looking for a seasoned technology leader with experience building customer-facing experiences and capabilities at scale powered by AI. In this role, you will lead the technology teams that drive Intuit wide outcomes focused on leveraging AI (including GenAI) to transform how we deliver expertise across our product and service experiences. You will partner closely with Business Units, Customer Success, and external partners, to lead the strategy for accelerating outcomes by leveraging existing external and internal capabilities and developing our portfolio of digital expertise capabilities. Your solutions impact millions of Intuit customers and experts and this is truly a chance to make a difference and drive a huge impact, globally.

The ideal candidate’s experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.

Responsibilities

Will lead the technical strategy and drive teams in delivering and growing successful AI powered solutions and services
Ability to be scrappy, experiment and learn while driving target state technical architecture for durable platform capabilities to serve millions of customers
The role requires influencing teams across Intuit to transform our product and service experiences through the platform and ecosystem transformation
Partner closely with multi-disciplinary teams across Customer Success, Product Management, Design, Partnerships to deliver customer outcomes
Contribute to company wide initiatives on the engineering and talent development
Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services
Successfully deliver results through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability
Hire top talent, and actively counsel and coach the team and build a high performance organization. Actively engage in Intuit wide talent development
Actively engage in external developer and partner communities, tech communities on cutting edge technology innovation to accelerate Sales outcomes and lead the teams at Intuit to accelerate innovation and customer outcomes.

Qualifications

15+ years of experience in the software industry building highly scalable and performant technology solutions
Demonstrated ability to deliver high quality SaaS and PaaS products/platforms that serve millions of customers
Attracts, develops & retains top talent
Track record of leveraging AI to innovate and transform product experiences and capabilities
Outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders – employees, customers, shareholders, and partners
Experience in making successful trade-offs that balance the short and long term product goals
Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk
Proven ability to lead and influence large distributed product development efforts
Partner with senior engineering leaders and business leaders to influence organizational decisions and in building strong engineering teams
Proficiency in one or more key technologies including React, Java, Javascript, NoSQL· Proficient in front-end and back-end architecture & design
Understanding of industry-leading technology/solutions in APIs, SDKs, SaaS best practices, and developer platforms and tools. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies
Experience using data insights for product refinement
Experience transitioning a monolith to a Cloud-based, service-oriented architecture
Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes
Computer Science or related bachelor’s degree required; advanced degree preferred

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $253,500 - 342,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Career Path

Mobility plays an important role for our engineering community. In addition to vertical growth, our teams offer lateral growth opportunities. Whether it’s working on a different tech stack or product, Intuit will help you get to the next step in your career.