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Experience Design Researcher
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is to power prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, more time, and more confidence for 46+ million people. Leveraging big data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity. The design research team in Intuit's Consumer Group leverages qualitative and quantitative research methods to help teams gain a deep understanding of consumer attitudes, needs, and motivations to guide the development of innovative tax and financial experiences in TurboTax and TurboTaxLive. Our team of passionate design researchers is part of our larger internal design studio that includes visual designers, product designers, design technologists, design ops, and content designers. We pride ourselves on our collaborative and customer-obsessed culture where designers and researchers feel supported and inspired.
We are looking for a curious and collaborative design researcher to join our team who is passionate about solving tough business and customer problems and advocating for the delivery of awesome end-to-end experiences. This role requires a dynamic individual who is comfortable working in a fast paced, highly collaborative environment, with a strong ability to go deep into the details but also, step back and connect the dots for a more strategic point of view.
Qualifications
- Master’s degree in Design, HCI, Human Factors, or a related field/equivalent preferred but open to candidates with various backgrounds
- Systems thinker; you can think and organize for scale, re-usability and visual frameworks
- Experience or passion for behavioral science/behavioral design, design ethics, service design or design strategy a plus
- Along with your resume, we’d love to see work samples!
What you will bring:
- 1- 3 years of work experience doing design/UX research projects in a professional environment, preferably in a technology company or consulting firm
- A track record of successfully scoping and managing research engagements throughout the human-centered design process in close collaboration with cross functional stakeholders (marketing, design, product managers, customer success, etc.)
- Depth of qualitative research craft:
- Working knowledge of research best practices and expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans
- Effective moderator who can get to the root cause of issues and understand customer’s mental models through deep inquiry. Able to adapt and work off script to explore the most meaningful information
- Proficiency in using a wide range of digital UI research and mobile ethnography tools
- Value process and rigor but thrive in a fast paced environment and bring creative problem solving to research
- Some experience with quantitative research a plus
- An appreciation for the value of hard data in complementing qualitative findings
- Some experience designing quant UX studies, experiments, and/or surveys and analyzing data
- Strong synthesis and communication skills:
- Able to analyze and synthesize qualitative and quantitative information and deliver actionable insights and findings to inform design and product decisions
- Strong verbal and written communication and presentation skills to tell a clear, concise and well-organized story of the research that brings insights to life
- Comfortable and effective at presenting findings in front of audiences of key stakeholders
Responsibilities
- Guide product, design, and marketing stakeholders in reframing their questions and assumptions into clear research goals, testable hypotheses, and learning plans. Effectively articulate methodology recommendations and industry best practices to educate teams on quality research
- Plan and conduct a wide range of research projects end-to-end to uncover deep, high-quality insights that contribute to our foundational understanding of our customers (current and future) and leads to clear opportunities
- Coach teams in thinking strategically about how research insights can drive product and service roadmaps and upstream and downstream business goals
- Synthesize data into clear insights that align the team on the most important problems or opportunities to tackle. Turn insights into action through collaboration, immersion, recommendations, provocations, and/or facilitation of ideation sessions
- Partner with other data teams and bring in other data sources to develop a holistic data-backed perspective
- Bring a positive, solution-centric and growth mindset. Work independently across stakeholders and workstreams, gaining alignment on priorities, timelines, and tradeoffs as necessary
- Contribute to the evolution and upleveling of the research team’s craft and culture. Mentor and coach non-researchers
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $101,500-137,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
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Benefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
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Hiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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