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Group Manager Program Management, Consumer Group Live Services
Location(s): San Diego, California; Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Intuit Customer Success team in TurboTax Live where you will play an integral role in scaling services that serve millions of customers every year while being at the forefront of driving company growth. We are looking for a driven, results-oriented leader with deep program management and Business Operations experience, helping to drive strategic cross-functional programs and build an operating system that fuels growth in our segment. This role will partner across the business to deliver world class program management and also drive standardization and innovation within the TurboTax Live Service Delivery teams.
This role will have extreme ownership for outcomes and drive clarity of strategy across multi-layered and large cross-functional teams. Focused on building operating systems that enable teams to clearly identify and execute flawlessly on the highest priority objectives and strategies, this position will build and maintain clear program standards with regular operating mechanisms to ensure the delivery of key initiatives and elimination of waste in each program.
This role is perfect for someone who wants to build the Program Management office for this team from the ground up. A relentless curiosity, proven record of developing high-performing teams, and a passion to build scalable program management into an existing large team will be the catalyst for success in this role.
Responsibilities
- Strategic Problem Solving: Collaborate with teams driving key strategic programs, helping them frame strategic questions, conceptualize a varied set of outcomes, prioritize work, and develop data-backed solutions while identifying and organizing key dependencies.
- Operational Rigor: Lead team in creating clarity and accountability with well-defined roadmaps and success measures. Identify opportunities for reinvention or continuous improvement of operations across multiple teams and organizations. Design and build program management systems, processes, and workflows to to set the team up for success in delivering next-generation capabilities.
- Ownership & Influence: Exhibit extreme ownership for a portfolio of high-visibility, high-impact efforts. Leverage network to understand interdependencies and risks for the work, engaging partners to execute plans and resolve roadblocks. Communicate a clear point of view and influence others to focus attention and/or take action on most critical areas with compelling, thoughtful arguments tailored to the audience.
- Galvanizing teams: Act as a catalyst to accelerate outcomes by developing strategic narratives and documents that galvanize the organization around a shared vision and clear prioritization of Drive innovative in-person, hybrid and virtual events E2E for Senior Management that bring those shared visions to life and consistent momentum against the required outcomes. Create an environment of trust within and beyond the team by role-modeling Intuit culture and values.
- Driving Innovation: Foster an innovative and inclusive environment across planning exercises that enable rich co-creation and iteration on great ideas for best possible outcomes.
Qualifications
- Strong Program Management team leadership experience, including 5 or more years leading multiple complex programs end-to-end.
- A breadth of experience interacting across Customer Success, marketing, Product, business analytics, technology and operations teams.
- Strong understanding of and proven experience with program management best practices, methodologies, and tools. Experience serving as a center of excellence for program management within an organization, providing guidance, training, and support to team members to enhance their skills and capabilities, while holding a high bar for
- Demonstrated effectiveness in developing and maintaining key performance indicators (KPIs) and metrics to track the effectiveness of planning and program management activities that measure overall progress against broader sets of goals and outcomes.
- Strong business acumen that combines creativity with practicality in managing toward a long-term vision and executing flawlessly to exceed expectations in the current period.
- Proven ability to drive regular operating mechanisms to provide progress updates on key initiatives and progress toward business outcomes while galvanizing x-functional teams against key priorities.
- Outstanding communication skills combined with clear and compelling storytelling abilities that influence a variety of stakeholders from front-line customer success teams to seasoned senior leaders at the Able to visually communicate complex topics and influence stakeholders to take action.
- Demonstrated ability to make data-backed decisions with a proven history of interpreting key performance metrics, external and internal dynamics, and current capabilities to generate innovative insights and opportunities that help advance the teams toward their required
Up to 30% travel required
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $162,000-219,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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