Hybrid work at Intuit: blending the best of in-person collaboration and the flexibility of virtual work. Learn more.

Group Product Manager, Virtual Expert Platform

Category Product Management Location San Diego, California Job ID 2024-66751

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Virtual Expert Platform as a Group Product Manager, where you will foster an environment of technology innovation and customer obsession. In this role, you will be a part of a team of technically minded Product Managers, co-creating to build technologies that enable AI-powered connections between customers and experts across all Intuit product lines. You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products around the world, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit Platform team, you will lead the product strategy for information gathering and exchange for Intuit and partner closely with product managers, architects, and designers across Intuit businesses to enable awesome platform capabilities.

Responsibilities

Build and drive a bold vision for collaboration experiences with customers with a platform mindset
Identify new opportunities based on customer and competitive research, industry trends and best practices
Translate vision into strategy and an execution roadmap to deliver measurable outcomes aligned to objectives
Understand how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes
Build strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps
Consistently work to optimize the broader organization operating model (process, people, structure, partnerships) and drive change to improve
Create and maintain momentum, helping teams move forward swiftly and with rigor
Have a learning mindset and a bias toward action
Have experience in leveraging AI to enable personalized experiences which are contextually relevant
Collaborate well with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences

Qualifications

8+ years of experience leading cross-functional teams to deliver best-in-class virtual collaboration services for customers with experience in information and data gathering
Is data-driven with a proven track record identifying product experience success measures while working with analytics teams/tools to track KPIs
Excellent communication skills – both oral and written and a track record of gaining the confidence executive management
An exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps
Has a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast-paced, ambiguous environments
A demonstrated passion for delivering superb customer experiences
Learning mindset, curious, bold, self-aware and humble
Experience developing and coaching high-performance teams
Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 8+ years building world-class SaaS-based products
Strong background and experience in people management of product managers
Bachelor's degree required, equivalent experience will be considered

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $210,500 - $284,500, Colorado $173,000 - $234,500, Bay Area California $217,500 - 294,500, Southern California $202,500 - 274,000, Washington $182,000 - $246,000, Washington D.C. $173,000 - $234,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.