Principal Business Operations Manager

Job Overview

The Principal Business Operations role partners directly with the Chief of Staff and senior leadership to drive enterprise-wide operational strategy, planning, and performance management. It serves as a key thought partner on strategic priorities, translating high-level goals into actionable plans and measurable outcomes. The Principal leads cross-functional initiatives, establishes performance frameworks, and ensures alignment between strategic objectives, execution, and results. This role is highly influential, requiring analytical rigor, operational insight, and strong executive presence — without direct people management.

You’ll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.

Responsibilities

Operational Strategy & Planning

• Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP’s strategic roadmap.
• Develop and manage OKRs and success metrics to ensure focus and accountability across the team.

Program & Initiative Execution

• Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.
• Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.

Project Prioritization & Portfolio Management

• Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.
• Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.
• Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.

Planning and Performance

• Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.
• Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.
• Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.
• Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.
• Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.

Budget Planning, Forecasting, and Adjustments

• Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.
• Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.

Operational Health Metrics & Reporting

• Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.
• Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.
• Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.

Stakeholder Engagement & Influence

• Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.
• Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.
• Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.

Culture & Connected Leadership

• Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.
• Lead with empathy, curiosity, and influence—demonstrating a strong ability to connect strategy to people and execution.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is $172,500 - $233,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• 8+ years of experience in Strategic Program Management, or a similar function—preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.
• Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach
• Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.
• Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.
• Excellent communication, stakeholder management, and executive influence skills.
• Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.
• Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.
• Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.
• Exhibits high levels of judgment, innovation and creativity; is a strategic thinker
• Effective use of inquiry and advocacy to work through barriers
• Ability to work independently as well as lead and collaborate in cross-functional teams
• Strong organizational and time management skills