Principal Product Manager, Virtual Expert Platform

Category Product Management Location San Diego, California Job ID 2024-67868

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Virtual Expert Platform team as a Principal Product Manager, where you will lead technology innovation to build platforms at scale that help transform the lives of consumers, small businesses and accountants by connecting our customers to experts across all Intuit product lines.

As a leader on the Intuit Virtual Expert Platform, you will play a key role in driving the strategy, execution, and delivery of core capabilities for all Intuit customers that will drive customer benefit, growth, and long-term differentiation for the company. You will be working closely with large cross-functional teams and top engineering talent to deliver technology solutions to delight customers.

Successful candidates will have strong product management skills with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

Responsibilities

Define and lead a bold vision and strategy for the platform and provide product thought leadership in identifying critical customer requirements
Identify new opportunities based on customer and competitive research, industry trends , and best practices
Leverage AI to enable personalized, proactive, contextually relevant experiences
Translate vision into strategy and ‌execution roadmap to deliver measurable outcomes aligned to objectives
Work closely with Intuit design and engineering teams to build and deliver delightful customer experiences for our experts and customers
Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress, and success
Build strong working relationships with senior and executive leaders across Intuit teams to collaborate and co-create roadmaps
Consistently work to optimize the broader organization's operating model (process, people, structure, partnerships) and drives change to improve

Qualifications

8+ years in product management, designing and delivering world-class products in a Product Management leadership role
Experience with building and leading high-performing cross-functional teams
Has a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast-paced, ambiguous environment
Demonstrable technical depth in software development — can have architecture, design discussions with strong engagement with engineering and architecture teams. AI/ML expertise/experience a plus
Track record of working closely with customers, partners, and taking a customer-focused approach to strategy and priorities
Demonstrated success in taking a data-driven approach and delivering impactful business results
Proven experience in defining big visions and inspiring teams to deliver innovations and impactful products
Excellent collaboration skills - leading execution across teams, influencing across organizations
Undergraduate degree computer science or engineering is preferred; MBA is a plus; equivalent experience will be considered

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $195,000 - $264,000, Colorado $169,000 - $229,000, Bay Area California $195,000 - 264,000, Southern California $188,500 - 254,500, Washington $177,500 - $240,500, Washington D.C. $182,000 - $246,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.