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Principal, Business Operations - Consumer Engineering Business Operations
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
About Intuit:
Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks, TurboTax, Credit Karma, and Mailchimp, but that's just the start. We're taking on exciting challenges, such as SaaS and mobile apps. Over 50 million consumers and seven million small businesses depend on Intuit because we innovate at the crossroads of real customer problems and breakthrough technology.
About the Consumer Engineering Business Operations Team:
Business Operations plays a critical role in driving and transforming how the consumer engineering team connects across the Intuit Technology Ecosystem and supports the Consumer Group (CG), and other Intuit business units, to achieve Intuit’s vision of Taxes Done for Everyone through an AI-driven expert platform. The Business Operations team supports the senior leadership team of the consumer engineering team in driving operational excellence, velocity and efficiency by streamlining decision-making to ensure well-managed operations while driving strategic initiatives spanning people, process, technology and culture to enable the organization to meet current and future demands.
Qualifications
We are looking for an individual who can establish rapport, credibility, trust and respect throughout Intuit and is viewed as a team player. Business Operations acts as a source of future leaders within the company and we expect exceptional leadership skills and potential. To be successful in this role, the candidate must have the following:
- 10+ years of work experience in roles that were delivering impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company
- Demonstrated ability to understand end-to-end processes and come up to speed quickly on new business domains
- Passion for excellence and the desire to have a significant impact on the business
- Highly self-motivated and willing to proactively take on issues within teams and the company at large
- Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives
- Excellent quantitative analytical skills, creativity in problem solving and a keen business sense
- Strong communications (written/verbal), presentation and facilitation skills
- Strong process and project management skills
- Strong academic record required. MBA, PMP or equivalent from a nationally recognized institution preferred
Responsibilities
In this role, you will have the opportunity to:
- Shape and manage the consumer engineering team operating rhythm and planning processes
- Partner with Consumer Engineering senior leaders, Directors, and engineering managers to influence operating and planning, both across the Consumer Group, and other business units, and the Intuit
- Technology Ecosystem led by Intuit’s CTO
- Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously
- Learn from internal and external best practices and work with business leaders to implement and scale them across Consumer Engineering, business units and Intuit, as member of the global, Intuit business operations community
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $177500 - 240500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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