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Principal Technical Program Manager
Location(s): San Diego, California; Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking a skilled and innovative problem-solving Technical Program Manager with a passion for addressing challenging customer issues. As a program leader, you will be in charge of achieving both business and technical objectives. If you have a strong desire to deliver outstanding enterprise-level results that substantially affect our customers' lives, our Intuit Customer Success Technical Program Management team will welcome you with open arms as a Principal Technical Program Manager. You will be responsible for supporting our top-priority data initiatives in Virtual Expert Platform. The platform's mission is to create user experiences, capabilities, and products that empower our customers' prosperity through AI-driven human expert interactions. This position will focus on driving instrumentation across the AI-driven expert platform to enhance product and AI experiences, facilitate experimental insights, and guide business decisions through data-driven product management.
Qualifications
We are looking for an individual who can establish rapport, credibility, trust and respect throughout Intuit and is viewed as a team player. CG Business Operations acts as a source of future leaders within the company, and we expect exceptional leadership skills and potential.
- 10+ years of work experience in roles that were delivering impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company
- Structured problem solving skills, combined with strong business acumen
- Proven ability to take complex, ambiguous topics and turn them into compelling narratives for different audiences
- Demonstrated ability to understand end-to-end processes and come up to speed quickly on new business domains
- Passion for excellence and the desire to have a significant impact on the business
- Highly self-motivated and willing to proactively take on issues within teams and the company at large
- Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives
- Excellent quantitative analytical skills, creativity in problem solving and a keen business sense
- Strong communications (written/verbal), and senior executive-level presentation and facilitation skills
- Strong process and project management skills
- Strong academic record required. MBA, or equivalent, from a nationally recognized institution preferred
Responsibilities
- Partner with Intuit’s Consumer Group senior leaders to jointly develop comprehensive business strategies that solve complex business challenges and address the needs of customers and stakeholders across various functions to drive incremental growth and unlock new customer value
- Partner with Intuit Technology Ecosystem platform leaders to influence operating and strategic planning decisions and business and investment priorities
- Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously
- Learn from internal and external best practices and work with business leaders to implement and scale them across CG
Shape and manage the CG’s operating rhythm and planning processes as part of member of the Business Operations Leadership team
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $ 204,000-276,000, Southern California $191,000-258,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
![Gleb at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-gleb.jpg)
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
![Morag at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-morag.jpg)
"It’s important to always strive for improvement, even if you’re already in a good place."
![Alexandria at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Alexandria.jpg)
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
![Emily at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Emily.jpg)
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
![Troy at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Troy.jpg)
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
![Photo of Natalie](https://tbcdn.talentbrew.com/company/27595/v1_0/images/generic-job.jpg)
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
![Conrad at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Conrad.jpg)
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
![Joylyn at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Joylyn.jpg)
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
![Conrad at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Conrad.jpg)
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
![Alexandria at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Alexandria.jpg)
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
![Emily at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Emily.jpg)
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
![Troy at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Troy.jpg)
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
![Photo of Natalie](https://tbcdn.talentbrew.com/company/27595/v1_0/images/generic-job.jpg)
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
![Emily at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Emily.jpg)
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
![Heather at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Heather.jpg)
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
![Alexandria at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Alexandria.jpg)
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
![Troy at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Troy.jpg)
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
![Jake at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Jake.jpg)
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
![Alexandria at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Alexandria.jpg)
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
![Emily at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Emily.jpg)
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
![Breaunna at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Breaunna.jpg)
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
![Chelsia at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Chelsia.jpg)
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
![Troy at work](https://tbcdn.talentbrew.com/company/27595/v1_0/images/job-desc_search-headshot-Troy.jpg)
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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