Manager 2, Operations Strategy & Execution
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s Expert Network Real Time Operations team is looking for a Senior Manager who is passionate about the customer experience, who thinks/acts cross functionally, and who will elevate our AI-powered digital and human expertise. The ideal candidate will possess both an optimization background that enables them to manage the near term horizon, and a demonstrated ability to solve business problems and influence strategic decisions using data storytelling. The successful candidate will drive strategy, execution and insights for AI native experiences across the development lifecycle and use data, strategic thinking and advanced scientific methods including predictive modeling to enable data-backed decision making for Intuit at scale.
The successful candidate will partner with Product Management, Product Development, Service Delivery, Partner Management, Capacity Planning and Resource Operations teams.
Responsibilities
- Build and lead a team of business analysts, providing leadership, direction, and guidance.
- Develop data-driven insights to drive Expert Network capacity decisions and improve business outcomes.
- Technical understanding of upstream workforce management (WFM) value chain to own the comprehensive handoff and explanation of the capacity waterfall
- Collaborate with product management and development teams to contribute to an AI Powered E2E WFM Platform
- Manage operational effectiveness of data mining, statistical analysis, and predictive modeling programming activities.
- Partner with cross-functional teams to initiate, lead, or contribute to large-scale/complex strategic projects.
- Act as a thought partner to senior leaders to prioritize/scope projects, provide recommendations, and evangelize data-driven business decisions in support of strategic goals.
- Optimize Expert occupancy to match premium customer service with optimal internal productivity and cost management.
- Partner closely with all Expert Network teams to make critical decisions about where we invest our efforts, understanding the impact of our business, defining key success metrics, and core segmentations.
- Influence team's roadmap by sharing findings with the rest of the company, and driving and verifying change in our Expert Network outcomes.
Qualifications
- Innovative and disruptive technology leader solving long term strategic outcomes
- Proven ability to apply scientific methods to solve real-world problems
- Strong business and product sense: delight in shaping vague questions into well-defined analyses and success metrics that drive business decisions
- Excellent communication skills: able to lead initiatives across multiple work streams and communicate findings with leadership teams
- Knowledge to translate quantitative findings into actionable insights and influence business decisions
- Ability to draw on experience to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
- Ability to turn ambiguous questions and problems into clear deliverables and insights
- Experience in querying and manipulating large data sets
- Ability to make tradeoffs between speed and accuracy wisely
- Strong background in statistical analysis, programming, and experimentation
- Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field; Equivalent work experience considered
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $$155,000 - 210,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
We use the technology for good to help small businesses and consumers.
Ercan Kaynakca Staff Data Crypto Analyst
Related Content
-
-
GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.
-
Article
Benefits
We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.
-
Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world
-
Article
Our approach to hybrid work
Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.
-
For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.
-
Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.
-
Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.
-
4 Ways Intuit helped me start a successful tax career
-
Video
Intuit Academy
Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.
-
Blog
Improving Tax Skills
I was ready to up my tax game, that's why I joined Intuit
-
Video
DEIB at Intuit
Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging
-
Blog
Career Path
Accelerate Your Career Path Inside Intuit
-
Video
Offices of the future
We're building the workforce and workplace of the future by investing in our sites around the world. This video shows how our office designs and features spark innovation for our global teams.
-
-
-
Blog
Internal Mobility
Internal Mobility Can Enhance Skill Development
-
Building a true platform culture to solve customer problems
-
Israel's top 10 best high tech companies for parents
-
Toronto's inclusive workplace design inspired by indigenous ties
-
Blog
Leveraging AI
How Intuit is leveraging AI to enhance customer experience
-
Blog
Using AI Together
11 Things we've learned about using AI together
-
Intuit's mission in Powering Prosperity for All
-
Blog
My Journey
From dreamer to tech leader at Intuit
-
Blog
Winning Culture
The secret behind India's award winning culture
-
Blog
Intuit Dome
Introducing our partnership with the LA Clippers and the groundbreaking Intuit Dome
-
AI skills to boost your tech career
-
Blog
Intuit Survey
US high school students want financial education at school
-
Blog
Velocity Hacks
Velocity Hacks to work harder not smarter
-
Blog
Women in Tech
Why we need more women in tech
-
-
Jobs For You
You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesYou haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesSign Up for Job Alerts
Be the first to find out about open jobs that fit what you're looking for.