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Senior Staff Product Manager
Location(s): San Diego, California; Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Virtual Expert Platform (VEP) as a Senior Staff Product Manager (SSPM). VEP delivers core common capabilities for all Intuit customers and products worldwide and plays a critical role in driving customer benefit, growth, and long-term differentiation for the company. Our team fosters an environment of technology innovation and customer obsession. This SSPM will own the Contact Us experience, facilitating all instances when we need to connect a customer with an Expert.
Responsibilities
- Advanced individual contributor who supports a product line or owns complex, impactful related offerings.
- Strong in executing data analysis.
- Independently structures in-depth analyses.
- Demonstrates creativity and innovation in problem solving.
- Makes connections between disparate pieces of information.
- Shapes ideas for solving customer problems into opportunities for business growth.
- Recognizes and confronts underlying problems and difficult business realities.
- Anticipates actions and reactions in the market.
- Identifies issues in need of resolution.
- Specifies stakeholders and clear roles for a decision.
- Frames decisions with clear objectives and context.
- Drives and communicates sound, data-based decisions.
- Balances customer, employee, and shareholder needs.
- Streamlines decision-making.
- Confidently makes decisions despite ambiguous data.
- Considers upstream and downstream operational impacts as decision inputs.
- Balances long-term vs. short-term objectives.
- Breaks logjams on lingering decisions.
- Helps team discern when to apply informed judgment in lieu of data.
- Assigns and enforces decision authority at appropriate levels; escalates and asks for help when necessary.
- Allocates time according to priorities.
- Provides clear objectives to help teams prioritize work.
- Pushes back on low impact work.
- Aligns resources with priorities.
- Frees resources to drive change by systematically cutting low return activities.
- Rebalances resources considering impacts to all stakeholders.
- Meets deadlines.
- Applies process excellence techniques.
- Runs efficient meetings.
Qualifications
- 5+ years in product management, designing and delivering world-class products.
- Experience with building and leading high performing teams.
- Has a 'can do' attitude with an entrepreneurial mindset and comfortable working in a fast-paced, ambiguous environment.
- Demonstrable technical depth in software development - i.e., reading code, architecture and design discussions with strong engagement with engineering and architecture teams. AI/ML expertise/experience a plus.
- Track record of working closely with customers, partners, listening and taking a customer-focused approach to strategy and priorities - passion for the customer.
- Demonstrated success in taking a data driven approach and delivering impactful business results.
- Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products.
- Excellent collaboration skills - leading execution across teams, influencing across organizations.
- Undergraduate degree required; focus in computer science or engineering preferred; MBA is a plus; equivalent experience will be considered.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $191500 - 259000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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