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Service Design Intern

Category Design & User Experience Location San Diego, California; Mountain View, California Job ID 2025-68242
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Join the Virtual Expert Platform team as a Service Designer Intern and help shape the future of how Intuit customers connect with experts! You'll be immersed in a dynamic environment where you'll apply your service design skills to create exceptional experiences that leverage AI-driven technology. As a key contributor to our team, you'll work alongside experienced designers and product managers to translate user needs and business goals into intuitive and impactful solutions.

Responsibilities

  • Scoping and planning your project, with pre-defined goals and boundaries.
  • Clearly and concisely synthesize and analyze both quant/qual data and insights to help drive design decisions and iterations, with guidance from senior designers and stakeholders.
  • Create ecosystem maps, user journeys, service blueprints, storyboards and prototypes that make the end-to-end service design tangible.
  • Design and host workshops to engage stakeholders around the overall experience and drive cross-functional alignment.
  • Frame and tell the story of design Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
  • Bring passion and energy around the Service Design craft, and help the team shift from a product mindset, to a service and platform mindset.

Qualifications

  • A dazzling online portfolio demonstrating your strong craft and collaborative process.
  • Be comfortable working independently, and knowing when to ask for input, feedback, or support.
  • Be a customer obsessed design-thinker, with passion for excellence.
  • Strategic collaborator that looks at the big picture before diving into the details.
  • Skilled at imagining the future and visualizing service concepts to generate excitement across the organization.
  • Comfortable in both broad and undefined spaces and working with varying levels of product maturity.
  • Effective at communication and presentation with expertise conveying ideas and concepts through storyboarding, wireframing, and prototyping.
  • Experience facilitating collaboration sessions using Figjam, Miro and other tools to co-create.

Additionally requirements:

  • Currently enrollment in a graduate-level, degree-seeking academic program: MDes, MA or MFA Service Design, MS Design, or related field.
  • Anticipating graduation no earlier than December 2025.
  • Residing in the U.S. during the summer internship program (see location below).
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $$39-$42. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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