Staff Automation Analyst (Hybrid)
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Intuit Customer Success (ICS) team seeks a highly skilled and engaged thought leader with a passion for Lean process excellence and a zeal for improving employee experiences. In this role, you will observe individual contributors and teams in our Expert Network as they engage with various business software applications.
Responsibilities
- Map current state business processes
- Identify Business Process Re-engineering (BPR) and automation opportunities
- Write business cases and requirements
- Partner with automation developers and architects to design, build, test and deliver solutions to your customers
- Use a data driven approach to prioritize requirements and projects you are working on
- Write UAT plans and lead UAT
- Drive change management with customers
- Manage and plan all aspects of your automation projects from ideation to launch
- Serve as the Scrum Master for the automation team
- Be an automation evangelist and teach teams on how to identify good automation ideas
Qualifications
- 5-10 years of experience identifying opportunities and writing requirements for software automation using Python, UI Path RPA (Robotic Process Automation), Palantir, Workado, Selenium or other automation frameworks
- 5-10 years of experience using Business Process Re-engineering, Continuous Improvement and Lean methodologies to create value with fewer resources and less waste
- Knowledge of Gen AI (such as GPT Chat, Gemini or Co-pilot) and practical experience deploying Gen AI enabled automations
- Experience as a Scrum Master leading a team in agile ceremonies (stand ups, sprint planning, retros)
- Training/certification in RPA/Automation in an Analyst role
- Proficient at developing intuitive from -> to process maps
- Previous experience using Jira, Confluence, Smartsheet, Lucidchart and gSuite to document requirements and manage work
- End-to-end Systemic thinker who works across boundaries
- Communicates equally well with leaders, front-line employees and cross-functional groups
- Bachelor’s degree in a related field or equivalent relevant Master’s degree desired.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $158000-214000, Southern California $137000-185500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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