Staff Business Operations Manager
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking a strategic and operationally focused Staff, Business Operations Manager to support the Intuit Assist (IA) and Expert Experiences organization within Intuit’s Expert Network. In this role, you will act as a key partner and advisor to our Expert Experiences leadership, driving the alignment and execution of strategies that ensure high-quality, scalable service for our customers. You will lead efforts to streamline operations, monitor performance, and foster cross-functional coordination, all with a goal of enabling the Expert Experiences team to meet and exceed its objectives.
Responsibilities
- Operating Rhythm and Process Optimization: Establish and maintain an effective operational rhythm across the organization and with outsourced partners, designing and refining scalable processes to drive accountability, consistency, and performance.
- Strategic Planning & Execution Support: Partner with IA & expert experiences leadership to translate strategic goals into actionable plans. Setup governance and align work across organizations to ensure smooth execution in lockstep with dependent teams and broader Customer Success priorities. Drive and curate updates (slides / written narratives) to SLT articulating the strategy and progress updates.
- Performance Management: Define and track key performance metrics to assess the health of the IA & expert experiences organization. Use data insights to drive improvements and present findings to leadership to support informed decision-making and improvement plans, both within the organization and outsourced partners.
- Cross-Functional Coordination: Act as a liaison between IA & expert experiences and other functions across Customer Success, Product Management, Finance, and HR to ensure alignment on priorities and joint initiatives to achieve shared goals.
- Transformation Initiatives: Hands-on manage high impact transformation initiatives that improve our effectiveness as an organization.
Qualifications
- Experience: 5+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency.
- Operational Expertise: Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance.
- Analytical & Problem-Solving Skills: Strong ability to interpret data and drive decisions based on insights.
- Customer-Centric Mindset: Committed to enhancing customer experience through efficient, high-quality expert experiences.
- Collaboration Skills: Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority.
- Business Communication & Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences.
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