Staff Business Systems Analyst - Places

Job Overview

Members of Intuit’s People & Places team are stewards of our greatest strategic asset: Our People. Our vision is to inspire the world’s top talent to innovate and make a difference. The Places team manages Intuit’s extensive real estate portfolio, workplace services and safety & security globally.

As a Staff Business Systems Analyst within the Places Digital Center of Excellence, your primary objective will be to develop and maintain a strategic technology roadmap while overseeing and supporting the end-to-end Places technology infrastructure, ensuring scalable, innovative, and AI-driven systems, tools, and data solutions effectively support Global Real Estate, Workplace Services, and Safety & Security functions.

Responsibilities

In this demanding and fast-paced role, you will represent Places in the identification and delivery of technical solutions that enable operational efficiencies and provide great workplace experiences. You will be responsible for developing use cases and requirements from the employee and business perspectives, identifying the upstream/downstream impacts, understanding technical internal and vendor product capabilities and system enhancements that are scalable and sustainable long-term, while considering existing system architecture, design decisions, processes, and risks. You will partner with stakeholders, vendors, and technology partners to identify, scope and prioritize technology solutions, develop and maintain a Places’ technical product delivery roadmap, and drive implementation efforts.

Project management and exceptional communication skills are necessary, along with being an independent thinker, team player, and trusted partner. You will be expected to drive cross-functional teams in the delivery of technical solutions, manage critical program risks, issues, escalations, and resolutions. You will need to be comfortable reporting program status to executives, as well as diving into technical discussions with internal engineering teams and external partners. Collaboration with team members to drive change management, training, and support for the Places team are also expected. Projects will be of varying scale from pilots to full-scale deployments with a focus on enabling an awesome employee experience, scalable growth and business impact.

You will also be responsible for contributing to large cross-functional initiatives and implementations that enable us to create amazing workplace experiences for our most important asset – our people.

• Bring a Day 1 mindset to identify and explore new opportunities for leveraging technology to optimize the Places team and/or employee workplace experience, and collaborate with cross-functional teams to ensure scalable, repeatable, and effective implementation of those new technical solutions
• Collaborate with business leaders and process owners to identify gaps between existing and proposed capabilities for which technical solutions are needed, and drive plans to prioritize and address those gaps.
• Leverage technology expertise to identify and solve complex business problems, ensuring that end-to-end thinking is employed and solutions meet the expectations of the customer and Intuit.
• In collaboration with Places’ technology partners and Places’ leaders, manage the end-to-end Place’s technology infrastructure by capturing technology requests, assessing impact, developing an implementation roadmap for enhancements and changes, and clearly communicating roadmap progress to stakeholders.
• Perform business analysis, gather, develop and craft clear business requirements on behalf of the business, foundational to all technology projects.
• Develop and drive the overall project delivery plan and op mechs with a cross-functional implementation team, managing against deliverables (including SOWs, change management), assuming responsibility and ownership for issue resolution, and contributing to build, test, and execution work as needed.
• Establish clear operating mechanisms and cadence to effectively communicate program/project information, including progress, decisions, data metrics, priorities and relevant project/intake information to varying levels of stakeholders, including senior leadership, with little guidance needed.
• Create documentation artifacts such as Systems Architecture (Current vs Ideal State), Process Flow Charts, Project Plans, and Test Plans

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 10+ years of relevant experience in systems architecture, systems analytics, technical program management, and/or product management.
• Experience with facilities management, physical security operations, and/or real estate planning systems preferred.
• Expertise in system design, architecture, implementation project management, testing and handover.
• Advanced understanding of analytical tools and applying technology solutions to address business problems and drive business strategies with cross-functional teams to deliver scalable solutions.
• Proficiency in ServiceNow platform, MS Office, Google Suite and Smartsheet preferred